Motivated professional with over ten years of experience in customer service. Proven ability to deliver exceptional service while upholding property standards. Skilled in working independently and collaboratively to foster a positive work environment.
Overview
10
10
years of professional experience
Work History
Lounge Server
Mandalay Bay Resort & Casino Las Vegas
Las Vegas
09.2023 - Current
Anticipate guests' needs, and respond with urgency to enhance their overall lounge experience.
Delivering extensive beverage expertise to guests, encompassing liquor brands, wines, beers, mixed drinks, and non-alcoholic options.
Delivering exceptional, attentive, and friendly service to all guests while processing and serving beverage orders.
Ensuring all orders are accurate on the POS, and delivered to each table in a timely manner.
Collaborate efficiently with bartenders to ensure the accuracy of guests' orders.
Following all safety and sanitation regulations, according to company policies.
Cocktail Waitress
Deja Vu Showgirls
Las Vegas
12.2021 - 08.2023
Check identification to verify minimum age requirements for consumption of alcoholic beverages.
Promptly address guests concerns to improve overall experience and escalate issues to management for resolution when necessary.
Create rapport with new and returning patrons to foster guest satisfaction.
Consistently providing a positive guest experience by suggesting beverage options based on customer preference and expediting guests' drink orders in a timely manner.
Maintain tidiness and organization throughout bar area.
Maintain cleanliness and stock of the assigned area.
Receptionist/ File Clerk/ Runner
Law Office of Sean P. Hillin P.C.
Las Vegas
07.2015 - 12.2021
Answered and directed incoming calls using multi-line telephone system, taking and relaying messages to attorneys or clients.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Sorted incoming mail and directed to correct personnel each day.
Processed payments and updated accounts to reflect balance changes.
Composed and prepared routine correspondence, letters and reports with job-related software.