Off-roading
Anissa Villalobos
Dental Assistant/Treatment Coordinator
Chandler,AZ
Summary
Dynamic and versatile dental professional with extensive experience, excelling in chairside and overall patient care, dental procedure assisting and treatment coordination. Proven ability to enhance case acceptance rates through effective communication and education. Proficient in infection control and digital record-keeping, OSHA compliance/records, HIPPA compliance, ensuring safety. Recognized for strong teamwork and problem-solving skills in fast-paced environments.
Overview
5
5
years of professional experience
4
4
Certifications
6
6
years of post-secondary education
Work History
Lead Dental Assistant/Dental Insurance Coordinator
Jim Kelly DDS
2999 N 44th St 640 Suite 640, Phoenix, AZ 85018
11.2024 - Current
- Conducted follow-up calls to ensure patient satisfaction and address any concerns post-visit.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted in marketing efforts to attract new patients, showcasing the practice''s commitment to top-notch oral health care services.
- Used my DSLR camera and editing tools to provide and help with professional practice photos, professional patient before and after photos.
- Used my DJI Osmo Pocket 3 Camera and editing tools to take professional office videos and patient testimonials.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Maintained OSHA log book and compliance per regulations.
- Held and scheduled monthly team meetings per OSHA guidelines.
- Managed dental insurance claims processing and ensured timely submissions for optimal reimbursement
- Coordinated with patients and insurance providers to resolve billing discrepancies efficiently
- Educated patients on their insurance benefits and coverage options to enhance understanding
- Developed streamlined processes for verifying patient insurance eligibility before appointments
- Implemented tracking systems to monitor claim status and improve follow-up procedures
Treatment Coordinator /Registered Dental Assistant
Chandler Dentistry- American Dental Companies
4949 S Arizona Ave Suite #2, Chandler, AZ 85248
10.2023 - 11.2024
- Coordinated patient treatment plans with healthcare providers and insurance companies.
- Managed scheduling of appointments to optimize patient flow and resource allocation.
- Educated patients on procedures, benefits, and financing options effectively.
- Implemented process improvements that reduced appointment wait times significantly.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Assisted in chairside procedures, ensuring patient comfort and efficient workflow.
- Prepared and sterilized dental instruments to maintain a safe clinical environment.
- Educated patients on post-operative care and oral hygiene practices effectively.
- Trained new staff on office protocols and best practices for enhancing team performance.
- Implemented infection control protocols, contributing to improved safety standards in the practice.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Registered Dental Assistant
Peach Tree Dental Group And Orthodontics - Pacific Dental Companies
21582 Ellsworth Lp Rd Ste 126, Queen Creek, AZ 851
04.2022 - 10.2023
- Managed patient records using electronic health record systems for accuracy and accessibility.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Assisted in chairside procedures, ensuring patient comfort and efficient workflow.
- Participated in continuing education courses to stay current on industry advancements and best practices in dental care.
Lead Registered Dental Assistant
Chandler Dentistry - American Dental Companies
4949 S Arizona Ave Suite #2, Chandler, AZ 85248
02.2021 - 04.2022
- Planned a key role in launching a new dental office, overseeing the set up and procurement of all dental equipment, supplies and instruments
- Supervised daily operations of dental assisting team, ensuring adherence to protocols and patient care standards.
- Streamlined inventory management processes, enhancing availability of dental supplies and reducing waste.
- Assisted in developing patient treatment plans by collaborating with dentists and specialists for optimal care delivery.
- Implemented infection control protocols that improved compliance rates during routine inspections and audits.
- Coordinated scheduling of patient appointments, optimizing clinic workflow and minimizing wait times for patients.
- Conducted quality assurance checks on dental instruments, ensuring readiness and compliance with safety regulations.
- Coordinated team schedules to maximize productivity while maintaining a positive work-life balance for staff members.
- Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
- Acted as a liaison between dentist, insurance providers, and patients for smooth billing processes and coverage inquiries.
- Implemented digital record-keeping systems, improving organization and accessibility of patient information.
- Took dental images following strict patient protection rules, applying lead aprons.
- Assisted in complex dental procedures, resulting in successful treatments and reduced recovery times.
- Trained new dental assistants, providing guidance on best practices and ensuring high-quality patient care.
- Helped with office social media presence to amplify marketing strategies
Education
Associate of Science - Nursing
Chandler Gilbert Community College
Chandler, AZ 02.2024 - Current
High School Diploma -
Desert Vista High School
Phoenix, AZ 01.2018 - 08.2021
Certification of Dental Assisting - Dental Assisting
EVIT: Certified Dental Assistant
Mesa, AZ 01.2021 - 08.2021
Skills
- Detail-oriented
- Effective problem solver
- Hard working
- Strong Communication
- Teamwork / Team collaborator
- CPR certified, AED certified, and First Aid certified
- telephone etiquette
- Time management / Multi-tasking
- Appointment scheduling and Patient Charting
- Infection control proficiency
- Endodontic procedures
- Oral surgery assistance
- Sterilization techniques
- Dental radiography
- Oral hygiene assisting and education
- Sealant application
- Digital and Physical Impression taking
- Restorative procedures
- Insurance coordination
- Social media & Marketing Assistance
- Dental software proficiency
- Restorative dentistry
- Dental appliance fabrication
- Coronal Polishing
- Nitrous oxide administration
- Knowledgeable in Denticon, Dentrix, EPIC, Curve Dental
- Back office management
- HIPAA compliance
- OSHA regulations
- Writing Dental Notes
Certification
- Certified Dental Assistant
- In the process of receiving X-ray certification 2026
- High school diploma
- CRP certified
- First AID certified
- AED certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Camping
Sewing/knitting/crochet
Electric guitar/guitar/ukulele/music software
Hiking/outdoors
Famiy/friends/pets
Jewelry making
Fashion & design
Healthcare
Languages
Spanish
Limited Working
Timeline
Lead Dental Assistant/Dental Insurance Coordinator
Jim Kelly DDS
11.2024 - Current
Associate of Science - Nursing
Chandler Gilbert Community College
02.2024 - Current
Treatment Coordinator /Registered Dental Assistant
Chandler Dentistry- American Dental Companies
10.2023 - 11.2024
Registered Dental Assistant
Peach Tree Dental Group And Orthodontics - Pacific Dental Companies
04.2022 - 10.2023
Lead Registered Dental Assistant
Chandler Dentistry - American Dental Companies
02.2021 - 04.2022
Certification of Dental Assisting - Dental Assisting
EVIT: Certified Dental Assistant
01.2021 - 08.2021
High School Diploma -
Desert Vista High School
01.2018 - 08.2021