Anissa Gillis
Washington
Summary
Dynamic Shift Manager with a proven track record at Milk & Honey Restaurant, excelling in team development and operations management. Demonstrated ability to enhance customer satisfaction and drive revenue growth through effective leadership and quality assurance. Skilled in inventory control and relationship building, ensuring operational excellence and workplace safety.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
6
6
years of professional experience
Work History
Shift Manager
Milk & Honey Restaurant
12.2023 - Current
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Built relationships with customers and managed accounts to drive revenue and profit.
Dietary Aide
Ingleside At Rock Creek
08.2022 - 12.2023
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed all food safety regulations while preparing meals for patients.
- Discarded outdated food products and maintained waste disposal procedures.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Kept all kitchen areas clean, tidy and free of hazards.
Barista
Starbucks
01.2019 - 08.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
High School Diploma -
Capital Guardian Youth Challenge Academy
Laurel12-2018
Skills
- Schedule oversight
- Inventory Control
- Quality Assurance
- Supply Ordering
- Team Development
- Safety Compliance
- Staff Development
- Staff Training and Onboarding
- Scheduling expertise
- Process Improvements
- Operations Management
- Shift leadership
- Payment Processing
- Punctual and Reliable
- Flexible Schedule
- Relationship Building
- Cash Handling
- Workplace Safety
Timeline
Shift Manager
Milk & Honey Restaurant
12.2023 - Current
Dietary Aide
Ingleside At Rock Creek
08.2022 - 12.2023
Barista
Starbucks
01.2019 - 08.2023
High School Diploma -
Capital Guardian Youth Challenge Academy
Similar Profiles
Taylor FarageTaylor Farage
Shift Manager/Key Holder at Milk & Honey RestaurantShift Manager/Key Holder at Milk & Honey Restaurant
Quran JonesQuran Jones
Customer Service Associate at Milk & Honey RestaurantCustomer Service Associate at Milk & Honey Restaurant
Cassidy DoerksenCassidy Doerksen
Cupcake Company Owner at Milk and Honey YEGCupcake Company Owner at Milk and Honey YEG