Summary
Overview
Work History
Education
Skills
Timeline

Anissia BONNER

Cypress,TX

Summary

Highly motivated Customer Service Representative with 5+ years of experience providing excellent customer service and support. Skilled at active listening, clear communication, with the ability to meet and exceed customer needs by providing timely, effective and empathetic support.

Overview

11
11
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
03.2021 - Current
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Pharmacy Technician

CVS Pharmacy
11.2017 - 11.2019
  • Prescription management entering new prescriptions, verifying insurance, and verifying that prescriptions are correctly filled and labeled. Inventory management tracking inventory, placing orders, receiving shipments, and ensuring medication stock is adequate.
  • Greeting customers, answering phone calls, assisting with insurance questions, and helping patients find products.
  • Preparing medication for dispensing , ensuring accurate counts, and correctly labeling prescriptions.

Customer Service Representative

Group 1 Automotive
07.2014 - 08.2017


  • Answering inbound calls handling a large number of customer inquiries (over 100 call per day), providing information, and directing calls to appropriate personal.
  • Scheduling service appointments for customers often for routine maintenance and repair service (over 50 appointments per day).
  • Responding to customer inquiries, addressing questions about vehicle status, service pricing, warranty information, roadside assistance, and complaints.
  • Utilizing dealership database customer profiles, and manufacturer guidelines to provide accurate information.
  • Managing outbound calls, making reminder calls for appointments, following up after service, and making no show calls.
  • Ensuring customer satisfaction providing excellent customer service, resolving complaints, and taking ownership of customer issues.






Education

High School Diploma -

Eisenhower Senior High, Houston, TX
  • Honor Roll [Semester and Year]

Skills

  • Customer satisfaction
  • Call handling
  • Customer inquiries
  • Decision-making
  • Professional phone voice
  • Multitasking and organization
  • Time management
  • Call center customer service
  • Positive attitude

Timeline

Shift Supervisor - CVS Pharmacy
03.2021 - Current
Pharmacy Technician - CVS Pharmacy
11.2017 - 11.2019
Customer Service Representative - Group 1 Automotive
07.2014 - 08.2017
Eisenhower Senior High - High School Diploma,

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Anissia BONNER