Anissia Roper
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Bank Teller
Bethpage Federal Credit Union Inc.
04.2022 - 06.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with compromised debit cards and issued new credentials.
Stock Supervisor
Tory Burch
06.2021 - 04.2022
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Developed and implemented strategies to improve team productivity and efficiency.
Delivery Driver
Amazon
01.2019 - 03.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Assistant Manager
Toys R Us
07.2016 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2019
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NY06.2016
Skills
- Report Transcription
- Report Creation
- Report Preparation
- Account Management
- Credit Card Payment Processing
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Customer Relations
- Conflict Mediation
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Bank Teller
Bethpage Federal Credit Union Inc.
04.2022 - 06.2023
Stock Supervisor
Tory Burch
06.2021 - 04.2022
Delivery Driver
Amazon
01.2019 - 03.2020
Assistant Manager
Toys R Us
07.2016 - 12.2018
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Liberal Arts And Sciences
Nassau Community College