Anisuzzaman Khan
McLean,VA
Summary
Perceptive Senior Business Analyst with 10 years driving successful business processes for a wide range of companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Salesforce Senior Business Analyst
Careforth
10.2023 - Current
- Managed and maintained the CRM system, overseeing databases, applications, user accounts, and security while coordinating system updates
- Evaluated business processes, proactively identified improvements, and implemented solutions to enhance efficiency
- Developed and maintained comprehensive metrics, reports, and dashboards using Excel, VBA, and Salesforce to drive key business conclusions and improve decision-making processes
- Conducted experiments and analyzed data to quantify the Care Management team and customer-focused Key Performance Indicators (KPIs), contributing to the long-term strategy development
- Led continuous reviews of business operations, strategizing for optimization
- Headed project teams for administrative and business systems, ensuring clarity on project objectives and timelines
- Spearheaded negotiations with vendors, outsourcers, and contractors, securing essential hardware, software, and support services
- Implemented best practices for data processing and client workflows
- Identified organization, departmental, and user requirements, streamlining procedures and resolving issues
- Employed automation to enhance existing systems and processes
- Conducted meetings and presentations, fostering IT service improvements for the Careforth community.
Salesforce Senior Consultant
Accenture Federal Services
08.2021 - 10.2023
- Act as a facilitator and mediator for Salesforce Sales Cloud, Service Cloud and CPQ/Revenue Cloud & Health Cloud capabilities
- Support the implementation of a new Salesforce CPQ and redesign of existing Sales Cloud capabilities
- Worked with cross functional teams to improve processes, document business requirements and guide functionality with a focus on simplicity and scale using the knowledge of Salesforce Sales Cloud, Service Cloud, CPQ and its integrated systems
- Led requirements gathering sessions and interview cross functional Subject Matter Experts (SMEs) to capture business requirements
- Implemented best practices in reporting, analysis, and research, ensuring data integrity, robust test design, accurate analysis, and thorough documentation
- Collaborated with cross-functional teams to leverage data insights for program optimization, driving efficiency improvements and supporting business growth initiatives
- Collaborated with healthcare providers to proactively manage patient care by utilizing the PRM system, enabling effective communication and personalized care plans
- Implemented and managed a comprehensive Patient Relationship Management (PRM) system, providing a 360-degree view of patients and their caregivers
- Analyzed existing and future state business processes, systems and flows of data to identify and drive optimization opportunities for Salesforce Sales Cloud, Service Cloud and CPQ
- Updated and created new metrics and reporting mechanisms to drive business conclusions, continuously enhancing reporting and analysis processes for better decision-making support
- Identified data-driven business insights by understanding complex business challenges and effectively presenting findings to multiple levels of stakeholders
- Created and maintained Product Backlog items, bugs, features, etc
- In JIRA and Azure DevOps for story tracking and documentation
- Work with business stakeholders to understand processes, prioritize needs, and translate requirements into system solutions
- Configured and developed a Salesforce Gov Cloud Plus Org, connect the Gov Cloud Plus Org to other specified applications (e.g., Splunk, Boomi, Copado)
- Documented Fed Ramp High compliance for 3PAO and AO purposes
- Provided Advisory Services for Salesforce Government Cloud Plus instance and Program Management Office in pursuance of a FedRAMP High authorization, deliver industry best practice knowledge and skills for Salesforce and FedRAMP High.
Salesforce Senior Administrator
Homes for Heroes
09.2020 - 09.2021
- Lead Salesforce implementations, from requirements gathering, through development and delivery
- Designed complex solutions for small to medium sized projects
- Collaborated with the Scrum Team and Product Owner to groom user stories, track the day-to-day progress of sprint execution, identified and resolved team impediments, and was responsible for driving the quality of solution output by their team
- Demonstrated foundational understanding of the client environment and overall project scope
- Lead and supported tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations
- Performed analysis and diagnosis of client issues
- Utilized SQL and other data analysis tools to extract insights from large and complex data warehouses, contributing to the refinement of technical products owned by the Sales & Marketing team
- Supported Implementation and Operations Management best practices
- Utilized Case Management tools to efficiently track and manage patient cases, ensuring continuity of care and monitoring care progress
- Developed and implemented Guided Care Paths based on evidence-based best practices, resulting in improved patient outcomes and satisfaction.
Salesforce Senior Business Analyst
New Relic
04.2020 - 08.2020
- Worked with key stakeholders and resolve issues across multidimensional teams and its ecosystem to triage techno-functional issues and guide the teams to the best available solutions
- Communicated effectively to bolster team dynamics, conflict resolution, mentoring, and servant leadership
- Analyzed business requirements and document them appropriately in the form of User Storeis in Jira and/or Azure DevOps
- Demonstrated proficiency in Excel, including VBA, pivot tables, array functions, power pivots, as well as data visualization tools like Tableau
- Employed strong communication and influencing skills to make business recommendations and effectively collaborate with stakeholders, contributing to the achievement of organizational goals
- Gathered feature requests, schedule releases and coordinate Project iteration identifying user needs and working with cross-functional teams to manage product releases and ultimately, roll-out products that deliver company’s vision
- Refined Company’s agile methodology based on results and client feedback
- Executed repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement
- Drove performance of program management and Governance functions supporting the contract’s Program Managers, Task Order leaders, Business Operations Manager
- Led implementation of large scale, complex, multi-disciplined, cross-functional and highly visible projects
- Gather, analyze and document functional and technical requirements for new Salesforce projects, enhancements to existing solutions, upgrades, new releases and production issues reported by end users.
SFDC Senior Consultant
TEKSystems
08.2019 - 04.2020
- Salesforce CPQ Implementation- Underwent deep, technical business process discovery and create trusted solutions built on best practices
- Communicate directly with clients and manage implementations and customization projects
- Worked directly with clients to translate business objectives into technical requirements
- Converted legacy data into Salesforce Quote-to-Cash instance, roll the implementation into the production environment
- Worked with various IT Architects and SMEs and be responsible for process and system documentation, configuration, administration and customization of CPQ solution
- Worked with Sales, Contract, Order Management and Finance teams to understand current and future systems and processes.
Salesforce Consultant
NTT Data Services
05.2018 - 07.2019
- Hosted business requirements meetings with the client
- Developed Salesforce functionalities according to the user stories to meet Stakeholders’ demand
- Worked as a knowledgeable liaison between technical teams, testing teams and business stakeholders
- Authored business use cases & user stories
- Hosted presentations of prototypes/demos with business users
- Configured and tested of Salesforce functionality during implementations
- Built new processes and functionalities using Batch Apex for Robust Email Integration between Salesforce Marketing Cloud and Salesforce
- Assisted with the writing of business requirements documents for developers & data consultants
- Performed and guided BSA testing for Salesforce application in Marketing Cloud
- Translated client requirements into Salesforce CPQ design, leveraging best practices and minimizing the need for custom development
- Configured Salesforce CPQ and Sales Cloud solutions
- Assisted Senior/Lead Business Analysts with configuration tasks and documentation
- Assisted with the writing of business use cases & user stories.
Salesforce Administrator/BA
Business Plan Solutions
02.2017 - 05.2018
- Spearheaded implementation of large-scale, complex, multi-disciplined, cross functional and highly visible projects/programs and develop training materials as needed
- Manage technical problems to solve complex technical issues and maintenance of SF architecture
- Administered monthly enhancement releases delivering top priority platform enhancements/change requests along with fixing critical production defects
- Works closely with each platform to implement prioritization processes to ensure that the highest impact requests are delivered
- Guided multiple global social media Salesforce.com (SFDC) software projects simultaneously across numerous application teams throughout the product development life cycle
- Managed the process from project initiation, vendor selection, scoping, resource planning, budgeting, agile development, change management through to production release
- Identified opportunities for process optimization, process redesign and development of new process and policies.
Salesforce Business Analyst/Administrator
Petroskills
01.2013 - 01.2014
- Interacted with various business team members to gather the requirements and documented the requirements
- Designed, diagnosed and implemented Salesforce.com security model for 130 users including setup of profiles, organization wide defaults, territories, roles and sharing rules, Cloud, Chatter & App-exchange applications
- Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization and the technical support team
- Used Salesforce Automation (SFA) for Sales Lead Management, Account and Contact Management and Approvals and Workflows keeping the end user in mind.
Business Analyst
ADP
01.2011 - 01.2013
- Consulted with business team to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements
- Developed detailed functional and technical requirements from the high-level business requirements shared by stakeholders; prioritized the requirements for development
- Developed an understanding of how present and future business needs will impact the solution; developed a risk analysis document
- Provided guidance to the project team regarding the in-depth business domain and assisted them in technology development
- Participated in multiple Agile Ceremonies at various stages of the project.
Healthcare Specialist
United States Army
01.2007 - 01.2011
- Supervised 10 personnel and managed the Urgent Care Clinic at Moncrief Army Community Hospital
- Conducted physical health assessments to increase personnel readiness, and completed administrative requirements and safety/risk management courses
- Adhered to medical protocols and organizational procedures at all times, and collaborated with other staff members for cohesive operations.
Education
Bachelor of Science - Petroleum Engineering
University of Oklahoma
Norman, OKSkills
- Requirements Gathering
- Agile Methodology
- User Acceptance Testing
- Stakeholder Management
- Business Process Mapping
- Process Mapping
- Software Development Lifecycle
- Business process improvement
- Process Development
- Data Analysis Expertise
- Business Administration
- SQL Proficiency
- KPI Tracking
- Operations Analysis
- Data Analysis
- Business intelligence tools
- Project Management
- Gap analysis
- Product Management
- Quality Assurance
- Microsoft Office Suite
- Business Planning
- Test case scenarios
- Operations Management
- Release planning
- Strategic Planning
- Process Optimization
- Product Development
- Technical Writing
- Workflow Analysis
- CRM Systems
- IIBA methodologies
- Operational Reporting
- Consulting
- Web-based reporting tools
- Customer Needs Assessment
- HTML and CSS
- Requirements Analysis
- Business Requirements
- Business Analysis
- Stakeholder Communication
- Systems Analysis
- Customer Communication
- Risk Assessment
- Technical Support
- Executive-Level Presentations
- Technical Design Documentation
- Documentation Management
- Data and Analytics
- SWOT Analysis
- Business Tracking
- Competitive Market Analysis
- Specifications Documentation
- Data Compiling
- Data Modeling
- Business Development
- Database Management
Websites
Certification
- PMP
- PSM
Trailhead Link
https://www.salesforce.com/trailblazer/akhan47
Locations
McLean, VA
Citizenship
US Citizen
Personal Information
Title: Consultant/Business Analyst
Training
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Business Analyst
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Field Service Consultant
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified CPQ Specialist
- Professional Scrum Master 1 Certification
- Project Management Professional
- Lean Six Sigma Green Belt Certification
Timeline
Salesforce Senior Business Analyst
Careforth
10.2023 - Current
Salesforce Senior Consultant
Accenture Federal Services
08.2021 - 10.2023
Salesforce Senior Administrator
Homes for Heroes
09.2020 - 09.2021
Salesforce Senior Business Analyst
New Relic
04.2020 - 08.2020
SFDC Senior Consultant
TEKSystems
08.2019 - 04.2020
Salesforce Consultant
NTT Data Services
05.2018 - 07.2019
Salesforce Administrator/BA
Business Plan Solutions
02.2017 - 05.2018
Salesforce Business Analyst/Administrator
Petroskills
01.2013 - 01.2014
Business Analyst
ADP
01.2011 - 01.2013
Healthcare Specialist
United States Army
01.2007 - 01.2011
Bachelor of Science - Petroleum Engineering
University of Oklahoma