ANITA J. ACINELLI
Client Relations
Highland,IL
Summary
Experienced with managing customer relationships to drive satisfaction and loyalty. Utilizes effective communication and problem-solving techniques to address client needs. Track record of building strong customer connections and maintaining high levels of service quality.
Overview
20
20
years of professional experience
Work History
Customer Relationship Manager
Central Trust Company
11.2022 - 02.2025
- Delivered exceptional service by managing client accounts and addressing customer needs
- Supported clients with questions and solutions regarding accounts and financial services
- Strengthened client relationships through regular communication and attentive service
Bank Teller and Customer Support Specialist
First Mid Bank & Trust
06.2022 - 11.2022
- Processed customer transactions accurately and efficiently while adhering to bank policies
- Responded to customer inquiries, resolving issues promptly and professionally
Client Service Specialist
TIAA FSB
03.2007 - 01.2020
- Supported client onboarding and explained service options and solutions to meet client needs
- Managed daily client interactions, building rapport and ensuring satisfaction
- Coordinated with team members to address client concerns and enhance service delivery
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ`05-2015
Skills
- Customer relations
- Research and due diligence
- Training and mentoring
- Inter-department collaboration
Timeline
Customer Relationship Manager
Central Trust Company
11.2022 - 02.2025
Bank Teller and Customer Support Specialist
First Mid Bank & Trust
06.2022 - 11.2022
Client Service Specialist
TIAA FSB
03.2007 - 01.2020
Bachelor of Science - Business
University of Phoenix
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