ANITA AISOSA AIMUFUA
Seattle
Summary
Experienced, versatile, and results-oriented professional with a proven track record in healthcare and the hospitality industry. Collaborative by nature, thrives in team environments to share knowledge, employ effective communication strategies, and foster a culture of teamwork. Expertise lies in leveraging diverse background to deliver exceptional results and drive organizational success.
Overview
4
4
years of professional experience
Work History
Guest expert/Auditor
Marriott Hotel
06.2024 - Current
- Interacting with guests to answer questions, address concerns, and resolve issues
- Responding to guest inquiries via phone, email, chat, or in person
- Managing records, filing, and scheduling
- Maintaining guests relations and resolving grievances
- Helping guests find products and services that meet their needs
- Establishing new guests accounts and recording account information
- Upholding guests confidentiality, especially regarding financial matters and identity
- Processing guests refunds, and account adjustments
- Collecting and analyzing guests information to help prepare customer service reports
- Upselling guests with information about other products and services when appropriate
Medical assistant/cast tech
Indiana university health
05.2023 - 03.2024
- Assisted clinicians with in-office procedures
- Completed intakes, measuring vital signs and documenting symptoms
- Application and removal of splints and casts
- Assisted with pin pulls and fracture reductions
- Clean and dress patients wounds
- Suture and staple removal
- Complete pre authorization for patients
- Register patients and Verify insurance information.
Medical Assistant
Quality clinicians
12.2022 - 03.2023
- Completed intakes, measuring vital signs and documenting symptoms
- Assisted clinicians with in-office procedures
- Accomplished pre-operative preparation and testing for patients
- Shadowed surgical procedures in OR and assisted with post-operative patient care
- Cleaned and dressed patients wounds
- Assisted with placing zio patch and completing other minor cardio testings
Medical Assistant/phlebotomy
Ascension medical group
11.2020 - 12.2022
- Assisted patients and supported their physical and emotional needs across multiple sites and locations
- Improved patient outcomes by educating them about procedures, medications, and other doctor’s instructions
- Did clerical work like word processing, data entry, phone answering, and filing
- Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation
- Was in charge of preparing and administering medications to help patients with their symptoms
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Performed venipuncture and administered vaccinations for patients between the ages of0 and80
- Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs
- Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes
- Assisted with duties such as setting up and operating specialized medical equipment and apparatus for diagnostic and technical treatment procedures
- Exam rooms and medical equipment were sanitized, restocked, and organized by me
- Directed patients to exam rooms, answered questions, and helped doctors prepare for exams
- Restocked supplies in the front office and in patient exam rooms to stay in line with expected patient levels
- Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate
Education
Business Administration
Western governors university
12.2024
Other - Clinical medical assistant/ phlebotomist
indiana school of phlebotomy
Indianapolis, IN09.2020
Associate - Science Laboratory Technology
Auchi Polytechnic Auchi
06.2013
High school or equivalent - undefined
Udens comprehensive high school
07.2008
Skills
- Proficient In Microsoft Word
- Advanced Microsoft Excel Skills
- Skilled in Outlook Management
- Efficient Data Management
- Attention to detail
- Audit reporting
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Customer service
- Clinical documentation
- Data entry
- Specimens collection and processing
- Maintaining confidentiality
- Insurance verification
- Medical supply inventory
Timeline
Guest expert/Auditor
Marriott Hotel
06.2024 - Current
Medical assistant/cast tech
Indiana university health
05.2023 - 03.2024
Medical Assistant
Quality clinicians
12.2022 - 03.2023
Medical Assistant/phlebotomy
Ascension medical group
11.2020 - 12.2022
Business Administration
Western governors university
Other - Clinical medical assistant/ phlebotomist
indiana school of phlebotomy
Associate - Science Laboratory Technology
Auchi Polytechnic Auchi
High school or equivalent - undefined
Udens comprehensive high school
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