Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Quote
Timeline
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Anita Alley

Dallas,TX

Summary

. Reliable [Administrative Assistant] with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating, scheduling and record keeping. Efficient typing and transcription skills.

Overview

23
23
years of professional experience

Work History

Advisor

C2C UNITED
Dallas, TX
01.2016 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered 60 customer telephone calls promptly to avoid 15 minutes on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.

Collections Specialist

HCA Patient Account Services
Houston, TX
05.2001 - 10.2017
  • Worked in a call center environment handling manual and automatically dialed 60 outbound calls.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Trained new team members on scripts, company services and collection strategies

Education

Some College (No Degree) - Business Administration

Colorado Technical University
Colorado Springs, CO

Some College (No Degree) - Airline And Travel

County Schools Inc
Bridgeport, CT

Some College (No Degree) - Social Psychology

Eastern New Mexico University - Roswell
Roswell, NM

High School Diploma -

Booker T Washington Sr High School
Houston, TX
05.1980

Skills

  • Problem Solving
  • Decision Making
  • Needs Determination
  • Process optimization
  • Office administration
  • Records management
  • Documentation and reporting
  • [Consultant] support
  • Training and mentoring
  • Account updates
  • Research and due diligence

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Advisor

C2C UNITED
01.2016 - Current

Collections Specialist

HCA Patient Account Services
05.2001 - 10.2017

Some College (No Degree) - Business Administration

Colorado Technical University

Some College (No Degree) - Airline And Travel

County Schools Inc

Some College (No Degree) - Social Psychology

Eastern New Mexico University - Roswell

High School Diploma -

Booker T Washington Sr High School

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Anita Alley