Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Anita Avant

Columbus,OH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
20
years of professional experience

Work History

Donor Center Technician

Bio Blood Components
04.2015 - 11.2022
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.

Home Health Aide

Columbus Family Health
05.2010 - 09.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Provided direct personal care and administrative services to clients.
  • Documented vital statistics and coordinated with health care providers.

Front Desk Receptionist

Community Shelter Broad
03.1993 - 06.1999
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Monitored office supplies by checking inventory and placing orders.
  • Transcribed phone messages and relayed to appropriate personnel.

Education

Associate of Arts - Medical Assisting

Everest College - Gahanna
Gahanna, OH
03.2015

GED -

Godman Guild
Columbus, OH
06.1994

Skills

  • Technical Troubleshooting
  • Patient Needs Assessment
  • Screening Donors
  • Interpersonal Communication Skills
  • Maintaining Donor Safety
  • Good leadership
  • Customer Service
  • Documenting Progress
  • File Management
  • Telephone Management
  • Customer Service and Assistance

Timeline

Donor Center Technician

Bio Blood Components
04.2015 - 11.2022

Home Health Aide

Columbus Family Health
05.2010 - 09.2016

Front Desk Receptionist

Community Shelter Broad
03.1993 - 06.1999

Associate of Arts - Medical Assisting

Everest College - Gahanna

GED -

Godman Guild

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Anita Avant