ANITA BAKER
Henderson
Summary
Dynamic and accomplished Manager with 30 years of experience managing, supervising and handling sophisticated needs of high-net-worth clients such as Sport Chalet where I served as Cash Office Manager for seven years. Dependable Reliable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. I strive on treating all with the respect I want as a consumer. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Account Executive
Economic Opportunity Board of Clark County 88.1
11.2023 - 11.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Express Adjuster
Kemper Insurance
08.2021 - 05.2023
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Substantiated legitimate claims and denied unjustified claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Delivered services to customer locations within specific timeframes.
Gaming Auditor
Station Casinos
06.2019 - 03.2020
- Banker Verbal communication
- Determined the efficiency, effectiveness and compliance of accounting procedures through thorough inspections
- Completed pre-implementation audits to identify and document potential operational problems of Gaming systems
- Addressed concerns quickly to avoid lasting issues
- Completed all assigned tasks prior to shift end
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Utilized downtime to perform routine tasks, preventing service delays.
Operation Support Supervisor
The Siegel Group
05.2016 - 08.2018
- Instrumental in building our team of ten
- Maintained relationship with vendors
- In charge of purchasing
- Responsible for Departments Credit Card, including monthly reconciliation of charges
- Worked directly with Director of Operations as well as VP
- Reviewed incoming orders for mistakes to maintain accurate inventory levels
- Participated in seminars and additional training to expand knowledge and skills
- Followed established guidelines and procedures
- Monitored processes and recommended methods for improvement
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
- Maintained travel arrangements for team
- Overseer to payroll weekly
- Aligned new initiatives with operational process by effectively coordinating plans, resources, and teams according to established procedures
- Established objectives for staff, monitored performance, and coached on strategies to improve results
- Supported back office procedures, including hiring and employment processes
- Coached employees through day-to-day work and complex problems
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Monitored employee and customer interactions to assess quality of service
- Exercised leadership capabilities by successfully motivating and inspiring others
- Resolved problems, improved operations and provided exceptional service
- Paid attention to detail while completing assignments
- Developed strong organizational and communication skills through coursework and volunteer activities
- Provided professional services and support in a dynamic work environment
Clerical Support Specialist
CCSD
06.2015 - 01.2016
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
Cash Office Manager/Bookkeeper
Sport Chalet
06.2007 - 06.2014
- Oversaw all aspects of office management, including HR functions, file management, and office inventory
- Reviewed daily reports in detail and resolved any identified discrepancies
- Evaluated customer issues and complaints and developed amicable solutions
- Supervised front end associates in fast-paced and demanding environment
- Supported internal security procedures by following best practices for locking cash containers and restricting cash-on-hand volume
- Complied with all regulatory procedures relating to cash transportation, deposition, and disbursement
- Oversaw accounts payable and accounts receivable duties and interactions with vendors
- Trained new employees in all aspects of office practices and procedures
- Scheduled front end to meet needs of business and keep team efficient
- Followed security procedures for armored car pickups, bank deposits, and other cash transportation tasks
- Balanced daily deposits and safe counts as required and prepared bank deposits
- EDUCATIONEDUCATIONEDUCATIONEDUCATIONEDUCATIONEDUCATION
- Coordinated special projects and managed schedules.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Assisted in recruiting, hiring and training of team members
Hotel Operations/Managing Director
Century Schools
09.1994 - 04.1995
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Provided documentation of processes to comply with regulations and company policies.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Education
Associate of Arts - Hotel Operations/Management
Century Schools
Las Vegas, NV04.1995
Skills
- Interpersonal Communication
- Attention to Detail
- Flexible and Adaptable
- Self-Motivated
- Analytical and Critical Thinking
- Multitasking Abilities
- First Aid/CPR
- Data Entry
- Team Building
- Office Management
- Office Supplies and Inventory
- Mail Handling
- Microsoft Office
- Event Planning
- Travel Coordination
- Travel Arrangements
- Administrative Support
- Data Entry and 10-Key
- Office Machine Operation
- Bookkeeping
- Problem-Solving
- Client relationship building
- Account management
- Written and verbal communication
- Customer service
- Strategic selling
Timeline
Account Executive
Economic Opportunity Board of Clark County 88.1
11.2023 - 11.2024
Express Adjuster
Kemper Insurance
08.2021 - 05.2023
Gaming Auditor
Station Casinos
06.2019 - 03.2020
Operation Support Supervisor
The Siegel Group
05.2016 - 08.2018
Clerical Support Specialist
CCSD
06.2015 - 01.2016
Cash Office Manager/Bookkeeper
Sport Chalet
06.2007 - 06.2014
Hotel Operations/Managing Director
Century Schools
09.1994 - 04.1995
Associate of Arts - Hotel Operations/Management
Century Schools
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