Anita Ballard
Sulphur Springs,TX
Summary
Dynamic and results-driven professional with extensive experience at Joe Bob's, excelling in cash handling accuracy and customer engagement. Proven track record of enhancing customer satisfaction through efficient transaction processing and maintaining a clean, organized environment. Recognized for training new staff and implementing process improvements that streamlined operations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Cashier Helper
Joe Bob's
06.2025 - Current
- Assisted customers with inquiries and product locations to enhance shopping experience.
- Operated cash register and processed transactions efficiently to ensure accurate sales recording.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Supported inventory management by restocking shelves and monitoring product levels regularly.
- Provided assistance in training new cashiers on operational procedures and customer service standards.
- Adapted quickly to changes in store policies and promotions, ensuring compliance and customer satisfaction.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Participated in ongoing training sessions to stay up-to-date on company policies and procedures.
- Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
- Offered assistance to elderly or disabled customers as appropriate.
- Assisted in restocking shelves when required, contributing to the overall store organization and availability of products for purchase.
- Processed various payment methods securely, including credit cards, debit cards, and checks.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Cleaned and sanitized cashier workstation and scanning area.
- Removed trash, swept, and mopped floors for professional appearance.
- Trained new cashier team members in customer service and money handling processes.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Loan Clerk/Cashier Helper
DB Loans
03.2020 - 06.2025
- Processed loan applications efficiently, ensuring compliance with regulatory guidelines.
- Reviewed financial documents for accuracy, minimizing errors and improving overall loan processing time.
- Assisted clients in understanding loan products, enhancing customer satisfaction and retention.
- Collaborated with underwriting team to expedite loan approvals and foster communication across departments.
- Analyzed customer feedback to identify service gaps, leading initiatives that improved client experience metrics.
- Researched information provided by customer concerning employment, collateral and account details.
- Entered customer and loan information into [Type] database.
- Delivered excellent customer service and answered questions from borrowers throughout loan process.
- Maintained correspondence and completed forms related to loans and closings.
- Reduced errors in loan files by thoroughly checking all documents for accuracy and completeness.
Cashier Helper
Joe Bob's
05.2019 - 02.2020
- Assisted customers with product inquiries and transactions, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate handling of cash and card payments.
- Replenished merchandise on sales floor, maintaining organized and visually appealing displays.
- Collaborated with team members to manage inventory levels and stock rotation effectively.
- Trained new staff on cash handling procedures and customer service best practices.
- Resolved customer complaints professionally, fostering positive relationships and retention.
- Implemented process improvements that reduced checkout time during peak hours.
- Managed lines during peak hours effectively, maintaining order while keeping customers satisfied.
- Monitored store cleanliness and safety standards, contributing to a welcoming environment for shoppers.
- Worked closely with other departments to locate items or assist customers as needed.
- Demonstrated strong multitasking skills by managing multiple responsibilities simultaneously while staying focused on customer needs.
- Collaborated with other team members on special projects such as store displays or inventory counts when needed.
- Resolved customer issues by collaborating with management when necessary, ensuring customer satisfaction remained high.
- Upheld high standards of personal hygiene and appearance consistent with company policies.
- Assisted customers with bagging groceries, leading to a more efficient and pleasant shopping experience.
- Proactively identified counterfeit bills or suspicious transactions, protecting the financial security of the business.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Monitored store for suspicious activity and reported security concerns for prompt action.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Sales Assistant
Factory Connection
05.2017 - 06.2019
- Assisted in managing inventory levels, ensuring product availability for customers.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided product knowledge support to enhance customer experience and drive sales.
- Collaborated with team members to maintain store presentation standards and merchandising guidelines.
- Trained new staff on operational procedures and customer service best practices.
- Monitored stock levels and placed orders to optimize product assortment and availability.
- Developed relationships with regular customers to foster loyalty and repeat business.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Monitored sales trends to advise management on potential inventory adjustments.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
Cashier Team Lead
Dollar General
03.2016 - 03.2017
- Supervised daily operations of cashier team, ensuring efficient service delivery and customer satisfaction.
- Trained new cashiers on register procedures, customer engagement, and company policies.
- Implemented process improvements, reducing transaction times and enhancing workflow efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Monitored cash handling practices to maintain accuracy and adherence to company standards.
- Collaborated with management to develop strategies for sales promotions and in-store events.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
Manager
Family Dollar
08.2015 - 01.2016
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Developed and implemented training programs for staff to enhance service quality and operational compliance.
- Analyzed sales trends to optimize inventory management and reduce stock discrepancies.
- Coordinated promotional events to drive foot traffic and boost sales in-store.
- Managed team schedules, ensuring optimal staffing levels during peak hours for improved service delivery.
- Collaborated with district managers to align store goals with corporate objectives, driving overall performance improvement.
- Implemented process improvements that streamlined workflow, contributing to increased efficiency across store operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Education
Certified Clinical Medical Assistant - Certified Clinical Medical Assistant
Pulse Academy
Pittsburg, TX12-2025
GED -
NTCC
Mt. Pleasant08-1994
Skills
- Price verification
- Cleanliness and hygiene
- Bagging items properly
- Reliability and punctuality
- Workplace safety
- Cash drawer balancing
- Efficient scanning
- Receipt organization
- Cash handling accuracy
- Merchandise display
- Customer engagement
- Cash register operation
- Gift card transactions
- Data entry efficiency
- Opening and closing procedures
- Handling coupons
- POS system proficiency
- Loss prevention awareness
- Transaction processing
- Tax exemption processing
- Cleaning and sanitizing
- Customer assistance
- Reliable and responsible
Timeline
Cashier Helper
Joe Bob's
06.2025 - Current
Loan Clerk/Cashier Helper
DB Loans
03.2020 - 06.2025
Cashier Helper
Joe Bob's
05.2019 - 02.2020
Sales Assistant
Factory Connection
05.2017 - 06.2019
Cashier Team Lead
Dollar General
03.2016 - 03.2017
Manager
Family Dollar
08.2015 - 01.2016
Certified Clinical Medical Assistant - Certified Clinical Medical Assistant
Pulse Academy
GED -
NTCC