ANITA BASHALE
Garland,TX
Summary
I am an Organized, self-motivated and detail-oriented student at college of western Idaho studying Healthcare. I embrace change and an advocate in diverse experiences. I am confident in sharing my experiences to increase performance in your organization and open to opportunities to develop and grow.
Overview
2021
2021
years of professional experience
Work History
Personal Care Assistant
Life care Center
05.2019 - 03.2020
- Effectively communicated with residents regarding needs and concerns in the facility
- Explained care plans in details to resident’s family members
- Helped and Maintained a safe, clean, healthy and friendly environment in the facility
- Kept records and report directly to the director of nursing for any change in resident.
Customer Service Representative
Alorica
05 2022 - 04 2023
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information to enhance customer understanding and satisfaction.
- Maintained detailed records of customer interactions for follow-up actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Scheduling Coordinator
Danville Support Services
06 2023 - 09 2025
- Schedule Management, coordinating and filling open shifts daily. Balancing client care needs with caregivers availability
- Communication, handling incoming calls from prospective and current clients and caregivers, and communicate with them to build relationships and ensure satisfactions
- Trained new staff on scheduling procedures, fostering a collaborative work environment and knowledge sharing.
- On-Call Duties. Manage phone calls and ensure all shits are properly staffed, especially after regular business hours.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, and client implementing proof-of-receipt to reduce errors.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Played key role in organizing company-wide events, managing schedules to maximize attendance.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
No Degree - Business Administration
College of Western Idaho
Nampa, ID10.2025
Certified Nurse Assistant (CNA) - Health Care
College of Western Idaho
Nampa, ID01.2019
Skills
- Strong interpersonal Skills
- Intermediary in Microsoft word and excel
- Ability to follow policies and procedures
- Good time management
- Great team player
Hobbies and Interest
Volunteer in the community and participate in church activities, and enjoy outdoor activities during lesser time.
Timeline
Personal Care Assistant
Life care Center
05.2019 - 03.2020
Customer Service Representative
Alorica
05 2022 - 04 2023
Scheduling Coordinator
Danville Support Services
06 2023 - 09 2025
No Degree - Business Administration
College of Western Idaho
Certified Nurse Assistant (CNA) - Health Care
College of Western Idaho