Anita Bonner
Gulfport,MS
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Logan's Roadhouse
04.2022 - 08.2023
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
- Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
Manager
IHOP
06.2017 - 01.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Bartender
White Caps
03.2016 - 03.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Associate Of Science - Medical Office Management
Virginia College
Biloxi, MS07.2012
Skills
- Menu Development
- Employee Coaching
- Scheduling Staff
- Ordering Supplies
- POS System Operation
- Team Leadership
- Customer Service
- Conflict Resolution
- Inventory Management
- Cleanliness Standards
- Adaptability and Flexibility
- Sales Techniques
- Budget Management
- Promotions and Events
- Beverage Knowledge
- Upselling Strategies
- Cash Handling
- Quality Control
- Training and Development
- Health and Safety
- Waste Reduction
- Time Management
- Performance Evaluation
- Vendor Relations
- Interpersonal Skills
- Staff Supervision
- Multitasking Abilities
- Decision Making
Certification
ServSafe Certified
Timeline
Bartender Shift Manager
Logan's Roadhouse
04.2022 - 08.2023
Manager
IHOP
06.2017 - 01.2022
Bartender
White Caps
03.2016 - 03.2017
Associate Of Science - Medical Office Management
Virginia College