Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anita Bonner

Gulfport,MS

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender Shift Manager

Logan's Roadhouse
04.2022 - 08.2023
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
  • Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
  • Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.

Manager

IHOP
06.2017 - 01.2022
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Bartender

White Caps
03.2016 - 03.2017
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

Associate Of Science - Medical Office Management

Virginia College
Biloxi, MS
07.2012

Skills

  • Menu Development
  • Employee Coaching
  • Scheduling Staff
  • Ordering Supplies
  • POS System Operation
  • Team Leadership
  • Customer Service
  • Conflict Resolution
  • Inventory Management
  • Cleanliness Standards
  • Adaptability and Flexibility
  • Sales Techniques
  • Budget Management
  • Promotions and Events
  • Beverage Knowledge
  • Upselling Strategies
  • Cash Handling
  • Quality Control
  • Training and Development
  • Health and Safety
  • Waste Reduction
  • Time Management
  • Performance Evaluation
  • Vendor Relations
  • Interpersonal Skills
  • Staff Supervision
  • Multitasking Abilities
  • Decision Making

Certification

ServSafe Certified

Timeline

Bartender Shift Manager

Logan's Roadhouse
04.2022 - 08.2023

Manager

IHOP
06.2017 - 01.2022

Bartender

White Caps
03.2016 - 03.2017

Associate Of Science - Medical Office Management

Virginia College
Anita Bonner