Anita Borthwell
Peoria,Az
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Polysomnography Technologist
Beaumont-Corewell Health Sleep Lab
07.2006 - 04.2024
- Studied polysomnograms to recognize abnormal respiratory patterns and arrhythmias.
- Gathered, documented and tracked test results for physician interpretation.
- Monitored patients during tests or surgeries using electroencephalographs (EEG), evoked potential (EP) instruments or video recording equipment.
- Updated electronic medical records with current patient data and physician notes.
Provider Inquire Representative
Blue Cross Blue Shield of MI
01.2000 - 01.2002
- Maintained confidential patient, employee, and company information in compliance with company policies and regulatory requirements.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed approximately 50-60 incoming calls, emails and faxes per day from customers.
Education
Certificate of Completion - Medical Billing-CPB
AAPC
Online08.2023
Health Insurance License to sell
Kaplan
Online01.2022
Registered Polysomnographic Technologist (RPSGT)
RPSGT
01.2008
Computer Accounting/business law
Ser Metro
Detroit, MI01.1995
Skills
- Knowledge of HMOs, Medicare, and Medicaid
- Empathetic listener, open-minded, and a Team player
- Strong PC aptitude including keyboard proficiency
- Excellent phone etiquette and experience dealing with customers
- Analytical, with an ability to identify and resolve problems
- Well organized paying close attention to details
- Proficient with Microsoft Office products (Word, Excel, Outlook)
- Knowledge of Medical Terminology
- Knowledge of basic medical procedures
- Knowledge of working with Nexus, MyChart, Epic, and Software Sleep applications such as Sandman, Compumedics, and Nihonkohden
- Personal tax preparer
- Multitasking
Volunteer Experience
- Beaumont health covid screener 2020-2021
- Accounting aid society (tax preparer) 1993-1995
- Vita/vte volunteer (tax preparer) current
Timeline
Polysomnography Technologist
Beaumont-Corewell Health Sleep Lab
07.2006 - 04.2024
Provider Inquire Representative
Blue Cross Blue Shield of MI
01.2000 - 01.2002
Registered Polysomnographic Technologist (RPSGT)
RPSGT
Certificate of Completion - Medical Billing-CPB
AAPC
Health Insurance License to sell
Kaplan
Computer Accounting/business law
Ser Metro
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