Anita Bradham
Beckley,WV
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. I always do my best at whatever I do.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
Beckley, WV
03.2023 - Current
- Assisted in training new employees on proper operations of equipment used in the garden center.
- Ensured proper safety procedures were followed while operating machinery or lifting heavy objects.
- Cleaned up spills quickly using appropriate cleaning supplies.
- Organized seasonal displays including plants, fertilizers, mulch, potting soils.
- Conducted regular inspections of outdoor displays to ensure neatness and accuracy of pricing labels.
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
- Watered and pruned plants according to specific needs for plant type.
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
- Operated cash register to process customer transactions accurately and efficiently.
- Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts.
- Greeted customers, answered questions, and provided product information.
- Adhered to all company policies regarding security measures for store assets.
Call Center Representative
IBEX Global
Beckley, WV
12.2018 - 06.2019
- Responded to customer complaints in a timely manner.
- Provided customer service support for incoming calls and emails.
- Resolved customer issues using problem-solving skills.
- Maintained accurate records of customer interactions and transactions.
- Escalated complex customer inquiries to appropriate personnel when necessary.
- Conducted follow up calls to ensure customer satisfaction.
- Recommended additional products or services based on customer needs.
- Assisted customers with navigating the company's website and placing orders online.
- Educated customers on product features and benefits.
- Completed connections between callers, departments and professionals.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Shift Leader
Chick-fil-A
Columbia, SC
08.2013 - 08.2017
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Upheld company standards and compliance requirements for operations.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Adhered to all health code regulations while preparing food items for customers.
Catering Server
Southern Way Catering
Columbia, SC
08.2017 - 06.2018
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Provided excellent customer service throughout the duration of an event.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Set up tables with appropriate linens and silverware prior to each event.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Worked multi-course dinners with pre-plated foods.
- Prepared and served food items to guests in a timely manner.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Followed proper sanitation procedures when handling food items.
- Stored unused equipment properly between events.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
Education
Some College (No Degree) - Nursing
Midlands Technical College
West Columbia, SCSome College (No Degree) - Professional Pilot
Marshall University
Huntington, WVSkills
- Appointment Scheduling
- MS Office Proficiency
- Point of Sale Systems
- Team Collaboration
Affiliations
I am passionate about aviation. Everything about the industry excites me, especially flying. My most ambitious journey thus far is to be a good parent. I want to provide for my family but also be able to spend time with them. I enjoy being a horseback trail guide in my spare summer time. I have always loved horses and when I was a kid, I had some. As a single parent I am often asked, "how do you do it?" I work, go to school and am a single parent. It takes strong internal motivation, discipline, and excellent time-management skills.
Timeline
Customer Service Associate
Lowes Home Improvment
03.2023 - Current
Call Center Representative
IBEX Global
12.2018 - 06.2019
Catering Server
Southern Way Catering
08.2017 - 06.2018
Shift Leader
Chick-fil-A
08.2013 - 08.2017
Some College (No Degree) - Nursing
Midlands Technical College
Some College (No Degree) - Professional Pilot
Marshall University