Anita Byrd

• Developed knowledge of drink recipes and mixing techniques for customer satisfaction.
• Maintained cleanliness and organization of bar area to ensure safety and efficiency.
• Assisted in inventory management by tracking stock levels and reporting shortages.
• Engaged with customers to provide exceptional service and create a welcoming atmosphere.
• Learned to operate bar equipment, including blenders, shakers, and taps, effectively.
• Participated in team meetings to discuss service improvements and menu updates.
• Adapted quickly to fast-paced environments while managing multiple orders simultaneously.
• Collaborated with colleagues to enhance overall bar operations and customer experience.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Transitioned from cashier role to customer service desk associate.

Assisted with carryouts of heavy items like pet food and cement, enhancing customer service.

Cultivated strong customer relationships.