Proven adaptability and dedication to achieving organizational goals. Strong problem-solving skills complemented by exceptional organizational abilities. Consistently punctual and self-motivated, capable of managing multiple tasks efficiently. Passionate about facilitating team success and driving results through effective collaboration.
Overview
21
21
years of professional experience
Work History
Terminal Manager
Reliance Student Transportation
York, Pennsylvania
06.2023 - Current
Implement standard operating procedures to uphold compliance in terminal operations.
Oversee daily terminal operations, focusing on staff scheduling, and inventory management.
Execute pre-trip vehicle inspections to confirm readiness and compliance with safety standards.
Oversee payroll processing and maintain employee records accurately.
Solve customer complaints in a professional manner while adhering to company policies and procedures.
Multi-tasking, organizational skills to ensure efficiency of operations.
Restaurant Owner
Self-employeed
Hanover, Pennsylvania
05.2012 - 06.2020
Running daily operations, food and supply ordering, bookkeeping, checking reports to cut operational costs, streamlining inventory to minimize product surplus and waste, managing employee timecards, cross-training associates, hiring and coaching staff, communicating customer service standards, problem-solving, and coordinating new product launches.
Customer Service Representative Team Lead
Exel Logistics
York, Pennsylvania
02.2005 - 01.2011
Experienced Warehouse Lead with skills in forklift operation, order picking for mass distribution, inventory control, RF system usage, customer interaction, and problem-solving. Excels in conflict resolution, decision-making, effective communication, and exceeding expectations. Seeking career growth by helping companies achieve their goals.