Anita Cervantes
Adelanto,CA
Summary
Dynamic customer service professional with a proven track record at Higher Expectations, excelling in complaint handling and problem-solving. Enhanced customer satisfaction through effective call routing and organizational skills, while optimizing resource allocation. Recognized for mentoring team members and driving operational efficiency, contributing to improved retention rates and service excellence.
Customer service professional with proven track record in dispatching and service coordination. Adept at managing service requests and collaborating with team members to achieve optimal outcomes. Reliable and adaptable, ensuring smooth operations and consistent results.
Overview
12
12
years of professional experience
Work History
Customer Service /Dispatcher
Higher Expectations
05.2021 - Current
- Maximized resource utilization by skillfully assigning tasks based on technician capabilities and availability.
- Collaborated with team members to develop standard operating procedures for efficient dispatch operations.
- Improved customer retention rates by providing exceptional support and timely assistance to clients.
- Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
- Optimized scheduling processes to ensure resources were allocated effectively while minimizing downtime.
- Supported inventory management initiatives by tracking equipment usage and coordinating maintenance schedules for company vehicles.
Sales Specalist / Customer Service
Lowes Home Improvment
04.2018 - 04.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Drafted, finalized and submitted paperwork to complete sales.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Kept detailed records of daily activities through online customer database.
Stock Room Associate /Sales Specalist /Customer Service Cashier
Sears
02.2015 - 06.2017
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Managed timely and effective replacement of damaged or missing products.
- Led a team of stock room associates, providing training and guidance on best practices for handling merchandise and maintaining cleanliness standards.
Customer Service /Head Cashier
Fatburger
06.2013 - 01.2014
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Education
High School Diploma -
Victorvalley High School
Victorville, CA06-2012
Skills
- Active learning
- Complaint handling
- Follow-up skills
- Call routing
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Safety procedures
Languages
Spanish
Professional Working
Timeline
Customer Service /Dispatcher
Higher Expectations
05.2021 - Current
Sales Specalist / Customer Service
Lowes Home Improvment
04.2018 - 04.2021
Stock Room Associate /Sales Specalist /Customer Service Cashier
Sears
02.2015 - 06.2017
Customer Service /Head Cashier
Fatburger
06.2013 - 01.2014
High School Diploma -
Victorvalley High School
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