Anita Chigbogu
San Antonio,TX
Summary
Dynamic and results-oriented professional with a proven track record at AT&T, excelling in revenue management and customer relationship development. Demonstrated ability to manage high-stress situations, enhancing customer loyalty and contributing to sales growth. Recognized for exceptional teamwork, communication skills, and consistently exceeding performance metrics.
Overview
27
27
years of professional experience
Work History
Revenue Management Representative
AT&T
02.1997 - 06.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
AT&T
02.1997 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Skills
- Willing to learn
- Customer service
- Attention to detail
- Multitasking Abilities
- Reliability
- Critical thinking
- Effective communication
- Adaptability and flexibility
- Conflict resolution
- Professionalism
- Self motivation
- Revenue management
Timeline
Revenue Management Representative
AT&T
02.1997 - 06.2024
Customer Service Representative
AT&T
02.1997 - 06.2024