Summary
Overview
Work History
Education
Skills
Timeline
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Anita Cook

Franklin,North Carolina

Summary

Dynamic administrative professional with a proven track record at Treasure Chest Storage, excelling in customer service and meticulous data management. Recognized for enhancing operational efficiency and fostering strong client relationships. Adept at invoice processing and maintaining confidentiality, ensuring seamless office administration and support. Committed to delivering high-quality results in fast-paced environments.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

28
28
years of professional experience

Work History

Administrative Assistant

Treasure Chest Storage
02.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Manager/Shop Owner

Beach's Auto Refinishing
09.1997 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.

Education

High School Diploma -

Franklin High School
Franklin, NC
05-1987

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • File organization
  • Customer relations
  • Clerical support
  • Strong problem solver
  • Documentation and recordkeeping
  • Office management
  • Database entry
  • Appointment scheduling
  • Recordkeeping
  • Filing and data archiving
  • Invoice processing
  • Documentation and reporting
  • Relationship building
  • Mail handling
  • Meticulous attention to detail
  • Document management
  • Data management
  • Confidential document control
  • Internet research
  • Account management
  • Letter preparation
  • Account reconciliation
  • Expense reporting
  • Office equipment maintenance

Timeline

Administrative Assistant

Treasure Chest Storage
02.2024 - Current

Manager/Shop Owner

Beach's Auto Refinishing
09.1997 - Current

High School Diploma -

Franklin High School

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Anita Cook