Anita Courser

Shift Supervisor

Rite Aid

12.2003 - Current

Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Helped store management meet standards of service and quality in daily operations.
Enforced company policies and regulations with employees.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Conducted routine inspections to check quality and compliance with established specifications.
Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Increased sales performance through effective upselling techniques and staff training initiatives.
Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
Completed cash and credit card transactions accurately using POS software.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Resolved conflicts between employees to maintain positive and productive work environments.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Implemented policies and standard operating procedures for continuous improvement.
Troubleshot equipment to reduce service calls and downtime.

Summary

Overview

Education

Business Administration

Work History

Shift Supervisor

Skills

Timeline

Shift Supervisor

Business Administration

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