Anita Davis
Spring Valley,CA
Summary
Accomplished IHSS Care Provider and Direct Support Professional, adept at providing compassionate caregiving and nutritional monitoring, significantly enhancing clients' overall health and well-being. Skilled in adapting to diverse needs, I excel in creating safe, supportive environments, as evidenced by a track record of positive outcomes at A Better Life Together Inc. Demonstrates proficiency in emotional support and crisis intervention, ensuring client satisfaction and safety.
Overview
43
43
years of professional experience
1
1
Certification
Work History
IHSS Care Provider
IHSS Public Authority
02.2024 - Current
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
Direct Support Professional (DSP)
A Better Life Together Inc.
11.2014 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
American Heart Association BLS Instructor
Self-employeed
01.2004 - Current
- Connected theory to practice by explaining the rationale behind each BLS technique and its real-world application in emergency situations.
- Maintained accurate records of student progress, identifying areas for additional support and intervention when necessary.
Customer Service Representative
Cenergy Gas and Electric Co. Now Duke Energy
09.1981 - 09.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Withrow High School
2488 Madison Rd Cincinnati Ohio 4520806.1980
Skills
- Emotional Support
- Grooming assistance
- Physical mobility support
- Compassionate Caregiving
- Laundry services
- Adaptable approach
- Bathing Assistance
- Nutrition monitoring
- Transportation Assistance
- Recreational Activities
Websites
Certification
- Certified Basic Life Support Instructor, American Heart Association - 2004-Current
My Hobbies
Sewing, crochet and cooking. I love to create pretty and useful things for myself and others. I love to create healthy yet tasty meals.
Timeline
IHSS Care Provider
IHSS Public Authority
02.2024 - Current
Direct Support Professional (DSP)
A Better Life Together Inc.
11.2014 - Current
American Heart Association BLS Instructor
Self-employeed
01.2004 - Current
Customer Service Representative
Cenergy Gas and Electric Co. Now Duke Energy
09.1981 - 09.2002
- Certified Basic Life Support Instructor, American Heart Association - 2004-Current
High School Diploma -
Withrow High School
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