Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Anita Dickey

Galien,MI

Summary

Dynamic healthcare professional with extensive experience at Corewell South H & V, excelling in scheduling cardiac procedures and managing authorization processes. Proven ability to optimize workflows and enhance patient communication, ensuring seamless operations. Detail-oriented approach, driving patient satisfaction and operational efficiency. completion.

Overview

18
18
years of professional experience

Work History

Senior Patient Representative

Corewell South H & V
St Joseph, MI
01.2019 - Current
  • Advanced from check-in role to hospital scheduler within 2 years, currently overseeing Watchman program
  • Guided patients through the completion of consent and other required medical forms.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Scheduled follow-up appointments for patients based on physician recommendations.
  • Stayed current on community-based resources and services useful to patients.
  • Advised patients about preparation requirements before undergoing a procedure.
  • Responded to patient inquiries regarding procedure availability and scheduling.
  • Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
  • Handled incoming calls and inquiries from patients, providing timely and accurate information.
  • Provided administrative support to physicians, nurses, and other healthcare professionals as needed.
  • Informed patients regarding needed medical tests and procedures.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Resolved conflicts between patient needs and provider availability.
  • Developed strategies to optimize workflow processes related to scheduling procedures.
  • Worked closely with hospital personnel to ensure accurate scheduling of procedures.
  • Processed cancellations and reschedules within required timeframes.
  • Scheduled and confirmed patient appointments and consultations.

Medical Receptionist

Allergy Asthma & Sinus Center
St Joseph, MI
01.2017 - 01.2019
  • Managed check-in processes while answering multiple phone lines effectively.
    Executed insurance verifications to confirm patient eligibility.
    Coordinated scheduling of office visits to enhance operational efficiency.
    Provided timely responses to client inquiries and requests.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Straightened up waiting room to maintain neat and organized space.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Performed data entry tasks related to billing and collections procedures.

Owner / VP

Stonegate Landscaping
Galien, MI
01.2014 - 01.2017
  • Streamlined billing procedures for improved accuracy and efficiency.
    Scheduled services to enhance operational workflow and meet customer needs.
    Handled all customer communications to provide timely responses and solutions.
    Directed landscaper activities to uphold service excellence and client satisfaction.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed daily operations of business, including hiring and training staff.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Surgical Technologist

South Bend Clinic
South Bend, IN
01.2007 - 01.2014
  • Providing surgical tools for surgeons, central processing, colonoscopy & endoscopy
  • Ensured all necessary equipment was available for each procedure.
  • Verified correct identification of patient prior to any operation or procedure.
  • Monitored sterilization process for surgical instruments or equipment used during procedures.
  • Provided assistance to surgeons during operations by passing instruments and other supplies.
  • Scrubbed arms and hands and assisted surgical team with scrubbing, masks and surgical clothing.
  • Observed aseptic technique and infection control protocols at all times.
  • Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
  • Held instruments and quickly handed to surgeon during procedures.

Education

Associates - Surgical Technology

Ivy Tech Community College
Michigan City, IN
05-2007

High School -

New Prairie High School
New Carlisle, IN
06-1998

Skills

  • Scheduling cardiac procedures
  • Watchman program coordination
  • Knowledge of CMS guidelines
  • Consultation scheduling
  • Decision-making appointment facilitation
  • Pre- and post-lab appointments
  • Registry data abstraction (NCDR)
  • Management of provider schedules
  • Effective staff communication
  • Patient scheduling
  • Insurance verification
  • Pre-authorization processing
  • HIPAA compliance
  • Patient communication
  • Customer service
  • Workflow optimization
  • Team collaboration
  • Problem solving
  • Goal setting
  • Detail-oriented
  • Heartsaver CPR AED (CPR AED)
  • Outbound calling
  • Professionalism
  • Excellent communication
  • Service coordination
  • Adaptability and flexibility
  • Self motivation
  • Analytical thinking
  • Healthcare systems navigation
  • Patient data confidentiality
  • Registration and scheduling
  • Written communication

References

References available upon request.

Timeline

Senior Patient Representative

Corewell South H & V
01.2019 - Current

Medical Receptionist

Allergy Asthma & Sinus Center
01.2017 - 01.2019

Owner / VP

Stonegate Landscaping
01.2014 - 01.2017

Surgical Technologist

South Bend Clinic
01.2007 - 01.2014

Associates - Surgical Technology

Ivy Tech Community College

High School -

New Prairie High School

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Anita Dickey