Anita Dolan
Hopewell,VA
Summary
Highly efficient manager well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
31
31
years of professional experience
Work History
Monitoring Associate
SimpliSafe
03.2023 - 11.2023
- 24/7 home and business security monitoring
- Watch security footage, contact customers, and dispatch law enforcement, and medical assistants for customers
- Handle inbound calls from customers and law enforcement to answer questions about active alarms
- Managed customer relations through communication and helpful interactions
Executive Assistant
The City of Hopewell Public Works
05.2022 - 02.2023
- Entered the by weekly payroll for the department
- Monitored employee leave
- Petty cash coordinator for the office
- Handle purchase orders, process statements
- Human resource duties for the new hires onboarding process
- Track complaints and inquiries from the citizens
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on quarterly and annually budgets
Registrar/Screener
The Execu/Search group
03.2021 - 01.2022
- Obtain and enter patient personal information along with vaccination data into the state Health department database
- Monitored enrollment processes to meet regulations and accreditation standards
- Updated computer system with latest information to keep records current and accurate
- Organized, reviewed, and filed paperwork for secure recordkeeping
Human Services Assistant
Petersburg Department of Social Services
08.2021 - 11.2021
- Assists in conducting supervised visitations
- Transport children for visitation or doctor appointments
- Purge case files and forward originals to the State per the Virginia State Purge requirement
- Kept and established comprehensive case files to support proper documentation and record retention
VCIN Analyst
Virginia State Police
01.2009 - 01.2019
- Provide training to management, supervisory and operational personnel in criminal justice policy standards
- Developed presentations and provided classroom training
- Travel within the Commonwealth to other law enforcement agencies to conduct VCIN audits to ensure that federal and state regulations are being followed
- Work with Vendors to connect their servers and install their computers remotely
- Enter and update system users
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Develop articles that provide system users with information regarding system changes in the VSP newsletter
- Perform help desk duties, assist users with password issues, problems with entering warrants, protective orders into the criminal justice system
- Perform audits on law enforcement documentation
- Work with the FBI on problem issues
- Ran reports in the Archive system to research possible miss user of the VCIN system.
Agency Management Analyst/Supervisor
Virginia State Police
01.2006 - 01.2009
- Supervised staff responsible for conducting background checks for criminal justice agencies, manually entered arrest data to the criminal history records, conducted research on missing court dispositions and concealed handgun permits
- Developed and maintain reports and spreadsheets of CCRE budget and federal grant expenditures
- Recruitment, prepared interview questions, set up interviews, managed interview panels
- Reviewed, edited, and finalized modifications to the CCH database
- Researched, gathered, and analyzed data for state and federal criminal history survey forms
- Prepared training manuals for criminal justice personnel for CCRE operations and Interface activities
- Researched missing arrest fingerprints, missing court dispositions and non automated criminal history records
- Reviewed and approved SP-106 leave sheets, and the weekly supply order
- Maintained the unit calendar, scheduled meetings and appointments for my unit
- Obtained juvenile arrest prints and court dispositions
- Monitored court and correctional interface transactions. Tracked Grant funds for grant positions
- Produced detailed and relevant reports for use in making business decisions
- Evaluated current processes to develop improvement plans
- Gathered, documented, and modeled data to assess business trends
- Reviewed internal systems and organized training plans to address areas in need of improvement
- Conducted thorough reviews of operations to devise and deploy improvement strategies
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues
Office Services Supervisor, Sr.
Virginia State Police
01.2003 - 01.2006
- Supervised the daily operation of the Sex Offender Registry section by assuring that registrations, re-registrations, community notifications, and subpoenaed records accurately and expeditiously processed in accordance with the law, departmental policies and procedures
- Recruitment, prepared interview questions for Human Resources, set up and managed interview panels, Selected individuals for open positions
- Reviewed and evaluated sex offender registrations and interpreted court documentation to determine if an individual had been convicted of a sex offense or a substantially similar law as delineated in Title 9.1, chapter 9, Code of Virginia, prior to entry into the Sex Offender Registry
- Identified, evaluated, and consulted with management regarding program activities, workload evaluation, disciplinary issues, authorized/scheduled leave request, and maintained internal operating procedures in current status
- Drafted correspondence relative to law and procedures
- Provided customer assistance by responding to phone and Internet inquires and complaints made by the public, law enforcement, news media, and sex offenders
- Collected and analyzed figures to produce weekly, monthly, and yearly reports
- Completed assigned performance evaluations by established deadlines
- Assessed, developed, and implemented new procedures that would expedite the work flow
- Reviewed documentation from courts, Department of Corrections and other law enforcement agencies to confirm accurate conviction information and registration requirements based on the information collected.
- Delivered performance reviews, recommending additional training or advancements.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Program Support Technician
Virginia State Police
01.2001 - 01.2003
- Reviewed expungement related court orders, petitions, and warrants for accuracy and obtained additional information as needed for compliance with state and federal regulations
- Managed and maintained a tracking system for expungements in the Access database
- Maintained locality audit file, coordinated audit activities, and ensured field activity reports were completed
- Accurately analyzed secondary dissemination and notices
- Used computers to generate and process automated program forms
Senior Credit Analyst
Capital One
01.1999 - 01.2001
- Analyzed the risk of lending credit to individuals and businesses
- Reviewed procedures and suggested changes
- Held a seat on the credit review board
- Utilized strong communication and interpersonal skills to obtain necessary financial information from customers.
- Improved understanding of financial statements, which helped in assessing risk.
- Evaluated customer credit data to determine level of risk involved in money lending.
Fraud Recovery Adjuster
Capital One
01.1996 - 01.1999
- Investigated claims of fraudulent applications utilizing signature analysis, police reports, and interviews with the cardholders and suspects
- Advised customers and merchants on the Visa/MasterCard regulations and Privacy Act
- Maintained reports and spreadsheets for recovered funds
- Collected evidence to determine financial responsibility on fraudulent accounts
- Developed a new training program for new hires to the fraud department
- Lead adjuster/supervisor on duty, responded to compliant calls and system problems.
Fraud Detection Analyst
Capital One
01.1995 - 01.1996
- Ran reports to determine the volume of calls and the amount of coverage needed to handle the volume of work during certain time frames
- Tracked fraud cases and monitored trends to develop strategies for prevention
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk
- Evaluated customer data to identify and prevent fraudulent activities
Office Services Assistant
Virginia State Police
01.1993 - 01.1995
- Processed accounts receivable and reconciled payments for the Firearms Transaction Center
- Processed background checks on individuals seeking to be a licensed gun dealer
- Answered inbound calls for the instant gun check
- Assigned state forms to specific gun dealers
- Entered concealed weapon permits.
- Managed daily data entry and kept clerical information accurate and up-to-date
- Maintained and updated office records, both digital and physical
- Completed clerical tasks such as filing, copying, and distributing mail
- Delivered clerical support by handling range of routine and special requirements
Education
Virginia Certification - Licensed Life Insurance Agent
Virginia Life Insurance
05.2019
VCU Supervisor Certificate - Management Science
Virginia Commonwealth University
Richmond, VA01.2005
FBI Fingerprint Verification Certification - Criminal Justice
Virginia State Police Course
01.2003
Credit Leading Authority -
Capital One
01.1999
Associate of Applied Science - Business Management
Virginia Commonwealth College
Richmond, VA01.1993
Skills
- Cash Handling
- Program Support
- Preparing Reports
- Workplace Safety
- Data Entry
- Management Support
- Performance Evaluations
- Issue Resolution
- Record and File Management
- Decision-Making
- Strategy Development
- MS Office
- Performance Improvement
- Process Improvement
- Work Planning and Prioritization
- Customer Relationship Management (CRM)
- Risk assessment
- Research abilities
- Data analysis
- Leadership qualities
- Organizational skills
- Analytical thinking
- Performance evaluation
- Conflict resolution
- Training and development
- Microsoft Office proficiency
- Problem solving
- Quality assurance
- Customer Assistance
- Payment Processing
Computer Software
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Gmail
- Access
- OPENFOX
- Glink
- Fraud system FOCUS
- Criminal History database
- Unix
- Footprints
- Sunflower
- Court Management System (CMS)
- Department of Corrections CORRIS database
- SOR software
- SAP
- EPIC
- Sales Force
- Sales Genie
- Virginia Immunization Information System
Timeline
Monitoring Associate
SimpliSafe
03.2023 - 11.2023
Executive Assistant
The City of Hopewell Public Works
05.2022 - 02.2023
Human Services Assistant
Petersburg Department of Social Services
08.2021 - 11.2021
Registrar/Screener
The Execu/Search group
03.2021 - 01.2022
VCIN Analyst
Virginia State Police
01.2009 - 01.2019
Agency Management Analyst/Supervisor
Virginia State Police
01.2006 - 01.2009
Office Services Supervisor, Sr.
Virginia State Police
01.2003 - 01.2006
Program Support Technician
Virginia State Police
01.2001 - 01.2003
Senior Credit Analyst
Capital One
01.1999 - 01.2001
Fraud Recovery Adjuster
Capital One
01.1996 - 01.1999
Fraud Detection Analyst
Capital One
01.1995 - 01.1996
Office Services Assistant
Virginia State Police
01.1993 - 01.1995
Virginia Certification - Licensed Life Insurance Agent
Virginia Life Insurance
VCU Supervisor Certificate - Management Science
Virginia Commonwealth University
FBI Fingerprint Verification Certification - Criminal Justice
Virginia State Police Course
Credit Leading Authority -
Capital One
Associate of Applied Science - Business Management
Virginia Commonwealth College