Summary
Overview
Work History
Education
Skills
Timeline
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Anita Doria

Odem

Summary

Driven Shift Manager with a proven track record at Pizza Hut, enhancing team performance and customer satisfaction through expert mentoring and quality assurance. Skilled in inventory control and staff development, achieving significant cost savings and efficiency improvements. Demonstrates exceptional leadership and problem-solving abilities, ensuring operational excellence and revenue growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level shift manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Shift Manager

Pizza Hut
03.2024 - Current
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours, and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Supervised ongoing daily production phases.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Shift Manager

Pizza Hut
10.2022 - 04.2024
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours, and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Lead CRS

Circle K
06.2019 - 01.2023
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.
  • Trained new personnel regarding company operations, policies and services.

Education

No Degree - Nursing Education

Del Mar College
Corpus Christi, TX
05.2026

Odem High School
Odem, TX
05.2019

Skills

  • Quality Assurance
  • Team Development
  • Schedule oversight
  • Inventory Control
  • Staff Development
  • Safety Compliance
  • Process Improvements
  • Mentoring and Coaching
  • Flexible Schedule
  • Training and mentoring
  • Staff Motivation
  • Cash Handling
  • Accurate money handling

Timeline

Shift Manager

Pizza Hut
03.2024 - Current

Shift Manager

Pizza Hut
10.2022 - 04.2024

Lead CRS

Circle K
06.2019 - 01.2023

No Degree - Nursing Education

Del Mar College

Odem High School

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Anita Doria