Anita Drury
Baltimore,MD
Summary
Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Quality-focused administrator / scheduler committed to approaching administrative tasks with tenacity and attention to detail's am a quick learner and a reliable employee.
Overview
8
8
years of professional experience
Work History
Servicing System Coordinator
Mariner Finance
Baltimore, MD
02.2022 - 06.2024
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Server
Tiki Lees Dock Bar
06.2019 - 07.2020
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
Front Desk Receptionist
Baltimore Orthodontic Group- Ellicott Cityeldersburgcatonsville
12.2019 - 04.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Verified insurance for eligibility and benefits for a new patient.
- Scanned in multiple documents a day .
- Create different letters to be sent to different general dentist , oral surgeons , periodontist for extractions, cleanings , Frenectomys Etc.
- Schedule follow up appointments , new patient appointments.
Front Office Coordinator
University Of Maryland Medical Center
05.2019 - 12.2019
- Schedule/ reschedule and cancel patients for upcoming appointments
- Check patients in and out
- Welcomed patrons and immediately offered assistance by asking open-ended questions
- Register patients upon arrival or over the phone as new patients
- Delivered top-notch administrative support to office staff, promoting excellence in all areas of office operations
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Administrative Assistant
Elite Contracting Solutions
01.2019 - 05.2019
- Performed wide-ranging administrative, financial and service-related functions through picking up checks from different companies we partner with, going to multiple job sites to take photos and create a report, managing our bank accounts through quick books, schedule estimates and appointments
- Accomplished all company projects under-budget and on-time
- Restocked communal fridge, maintained break room and took out trash
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Scheduled office meetings and client appointments for the whole company and our partners / sub-contractors
- Greeted, assisted and directed visitors, vendors and the general public, employing a professional, courteous and respectful demeanor
Patient Scheduler
Advanced Radiology
10.2017 - 10.2018
- Schedule patients for over 30+ locations in 5+ counties
- Used ERAD RIS to schedule patients
- Communicated effectively scheduling through multiple parties such as patient, family members, doctors and other medical facilities to accommodate urgency and preferences
- Get different insurances verified through different sources
- Answer over 100+ phone calls per day
- Reviewed physicians' orders to determine medical imaging needs
- Instructed patients and family members on proper pre appointment instructions and discharge care
Administrative Assistant
RAF Gutter Supply
03.2016 - 08.2016
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Ordered and distributed office supplies while adhering to fixed office budget
- Scheduled our crews work day / deliveries
- Communicated with customers over the phone
- Handled financial services
Education
High School Degree -
Sparrows Point High School
Sparrows Point, MD2014
EMT - EMT
Maryland Fire And Rescue Institute
Aberdeen, MD2017
Skills
- Office management
- Appointment setting
- Quick typing skills
- Multi-line phone proficiency
- Customer-service oriented
- Professional phone etiquette
- Deadline driven
- Personable and outgoing
- Customer service
- Coordination
Computer Software
I am familiar with many computer software programs such as, ERAD RIS medical scheduling , Quick books , Electronic medical orders, EVS (Insurance verification), Excel, Microsoft. EPIC computer system, Orthotrac.
Timeline
Servicing System Coordinator
Mariner Finance
02.2022 - 06.2024
Front Desk Receptionist
Baltimore Orthodontic Group- Ellicott Cityeldersburgcatonsville
12.2019 - 04.2020
Server
Tiki Lees Dock Bar
06.2019 - 07.2020
Front Office Coordinator
University Of Maryland Medical Center
05.2019 - 12.2019
Administrative Assistant
Elite Contracting Solutions
01.2019 - 05.2019
Patient Scheduler
Advanced Radiology
10.2017 - 10.2018
Administrative Assistant
RAF Gutter Supply
03.2016 - 08.2016
High School Degree -
Sparrows Point High School
EMT - EMT
Maryland Fire And Rescue Institute