Anita Dunne
Elk Grove,Ca
Summary
With over 28 years of experience in the retail store environment, I have consistently demonstrated effective management skills. Track record showcases a strong focus on delivering exceptional customer service and ensuring satisfaction and loyalty. From opening to closing, successfully oversaw all aspects of operations, including hiring, training, scheduling, payroll management, and merchandising. Through expertise and dedication to excellence, I consistently achieve outstanding sales results and maximize profitability.
Overview
33
33
years of professional experience
Work History
Party Department Lead
Hobby Lobby
10.2019 - 08.2024
- Oversaw efficient inventory stocking and supply rotation.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted customers with returns, refunds and resolving transaction issues.
Assistant Store Manager
BURLINGTON STORES
10.2001 - 05.2019
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Hire, train and evaluate personnel in sales or marketing establishment, promoting or terminating workers when appropriate
- Establish and implement policies, goals, objectives, and procedures for their department
- Plan and prepare work schedules and keep records of employees work schedules and timecards
- Review inventory and sales records to prepare reports for management and budget departments
- Provide customer service by greeting and assisting customers and responding to customer inquiries
- Went top 3 in region for sales first four years.
- Direct and supervise employees in sales, inventory-taking, reconciling cash receipts, or in performing service for customers
- Listen to and resolve customers complaints regarding service, products, or personnel
Assistant Store Manager- Merchandise
KMART STORES
07.1991 - 10.2001
- Managed a dedicated team with energy and professionalism, enabling the sales team to maximize store performance and providing excellent customer service
- Resolve customer service complaints by performing activities such as exchanges, refunds or adjusting receipts
- Trained and mentored a team on extensive product knowledge to drive sales, provide selling techniques, and prepare employees for further advancement
Education
Pontificia Catholic University of Puerto Rico
Skills
- Strong Customer Service Skills
- Bilingual English- Spanish
- Performance management
- Oversee/ supervise work of associates
- Excellent Hands-on teaching style
- Employee counseling & terminations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Party Department Lead
Hobby Lobby
10.2019 - 08.2024
Assistant Store Manager
BURLINGTON STORES
10.2001 - 05.2019
Assistant Store Manager- Merchandise
KMART STORES
07.1991 - 10.2001
Pontificia Catholic University of Puerto Rico