Summary
Overview
Work History
Education
Skills
Timeline
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Anita Ebuele

Pikesville,MD

Summary

Capable Executive Assistant with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues.

Overview

6
6
years of professional experience

Work History

Executive Assistant

Kimberly Services LLC
01.2020 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed and maintained automated alert systems for important deadlines.
  • Updated and maintained confidential databases and records.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
  • Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
  • Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
  • Maintained [Number]% accuracy in transferring correct data from payroll spreadsheets into system.
  • Completed payroll accurately and timely to meet employee expectations.
  • Managed and updated employee benefits information.

Customer Service Resolution Specialist

Ikea
05.2018 - 09.2021
  • Identified and assessed customer's needs quickly and accurately.
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Administrative Assistant

Adecco USA
05.2017 - 10.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Education

Bachelor of Science - Business Administration And Management

Strayer University
Washington, DC

High School Diploma -

Woodlawn Senior High School
Woodlawn, MD
06.1992

Skills

  • Maintain Filing Systems
  • AR/AP
  • Answer Multi-Line Phone Systems
  • Reports and Financial Statements
  • Correspondence and Memos
  • Appointment Setting
  • Office Supplies and Inventory
  • Event Calendar Management
  • Legal Administrative Support
  • Bookkeeping and Basic Accounting
  • Microsoft Office
  • QuickBooks Expertise
  • Office Administration
  • Proofreading
  • Payroll
  • Excel Spreadsheets
  • Invoice Preparation

Timeline

Executive Assistant

Kimberly Services LLC
01.2020 - Current

Customer Service Resolution Specialist

Ikea
05.2018 - 09.2021

Administrative Assistant

Adecco USA
05.2017 - 10.2018

Bachelor of Science - Business Administration And Management

Strayer University

High School Diploma -

Woodlawn Senior High School

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Anita Ebuele