Anita Edinbyrd
Grand Prairie,TX
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
26
26
years of professional experience
Work History
Senior Patient Access Specialist
USMD Hospital At Arlington
07.2005 - Current
- Maintain patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collect and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handle sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Streamline front-desk operations for improved patient flow and reduced wait times.
- Provide exceptional customer service, addressing patient concerns promptly and professionally.
- Collect and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handle sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Contribute to a positive work environment through effective teamwork and communication with colleagues.
- Receive patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Increase accuracy in patient record-keeping through diligent data entry and regular database maintenance.
- Provide excellent customer service by promptly answering patient inquiries.
Patient Access Supervisor and Bed Control
Presbyterian Hospital Of Dallas
08.2001 - 06.2005
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Trained new staff on hospital processes and procedures.
Scheduling Coordinator
Orthopedic Associates Of Dallas
09.1998 - 07.2001
- Utilized software, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Education
El Centro College
Dallas, TXHigh School Diploma -
L G Pinkston High School
Dallas, TX05.1983
Skills
- Medical Terminology
- Front Desk Operations
- Appointment Scheduling
- HIPAA Compliance
- Exceptional communication
- Documentation accuracy
- Patient Scheduling
- Data entry proficiency
- Information Collection
- Patient Registration
Timeline
Senior Patient Access Specialist
USMD Hospital At Arlington
07.2005 - Current
Patient Access Supervisor and Bed Control
Presbyterian Hospital Of Dallas
08.2001 - 06.2005
Scheduling Coordinator
Orthopedic Associates Of Dallas
09.1998 - 07.2001
El Centro College
High School Diploma -
L G Pinkston High School
Similar Profiles
Kiahlin RedishKiahlin Redish
Registered Nurse (Travel Contract) at USMD Hospital at ArlingtonRegistered Nurse (Travel Contract) at USMD Hospital at Arlington
Kailyn RawlinsonKailyn Rawlinson
Unit Secretary at USMD Hospital at ArlingtonUnit Secretary at USMD Hospital at Arlington
Benito LugoBenito Lugo
Unit Secretary at USMD Hospital At ArlingtonUnit Secretary at USMD Hospital At Arlington
Wendy RubioWendy Rubio
Cashier at H-E-BCashier at H-E-B
Jalyn BurgessJalyn Burgess
Phlebotomist Technician at CSL PlasmaPhlebotomist Technician at CSL Plasma