Anita Eggeman
Columbus,OH
Summary
Energetic medical professional ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences. Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Patient Support Assistant
OhioHealth Riverside Methodist Hospital
11.2023 - Current
- Enhanced patient satisfaction by providing timely and compassionate support in daily tasks.
- Assisted nursing staff with patient care, improving overall efficiency and quality of service.
- Provided emotional support to patients and their families during difficult times, easing anxiety and stress.
- Streamlined communication between patients, medical professionals, and family members for better coordination of care.
- Maintained a clean and safe environment for patients by performing routine housekeeping tasks.
- Managed patient documentation accurately, ensuring proper record keeping for continuity of care.
- Facilitated patient mobility through careful assistance with transfers, ambulation, and positioning.
- Observed and reported changes in patients'' conditions promptly, resulting in timely interventions from healthcare providers.
- Ensured seamless transition between shifts through accurate handover reports, maintaining consistent care across teams.
- Aided in discharge planning and ensured smooth transitions for patients returning home or transferring to other facilities for continued care.
- Reduced risk of infections through strict adherence to infection control protocols within the facility.
- Conducted regular safety checks on equipment such as wheelchairs or beds to avoid potential hazards for both patients and staff members.
- Coordinated meal services according to individual dietary restrictions or preferences ensuring proper nutrition for patients.
- Provided vital support during emergencies, responding swiftly and effectively to urgent situations as required.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Helped patients complete activities of daily living.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Warmly greeted patients and visitors and made each feel welcome.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
Leasing Agent
Monarch Management
06.2023 - 10.2023
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters.
Customer Service Representative
Quantum Health
06.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Teacher
Kings Kids Daycare
07.2016 - 10.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
Server Trainer
Steak N Shake
01.2015 - 07.2016
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Organized server schedules, reducing labor costs without sacrificing quality of service.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Assistant Manager
Famous Footwear
01.2013 - 01.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
License - Real Estate
Hondros College of Real Estate
Westerville, OH2022
High School Diploma -
Grove City High School
Grove City, OH06.2013
Skills
- Medical terminology knowledge
- Patient confidentiality
- First Aid Proficiency
- Healthcare Systems Understanding
- Assisting with mobility
- Nutrition and dietetics
- Medical Equipment Transport
- Sterilizing Equipment Use
- Heavy Lifting
Timeline
Patient Support Assistant
OhioHealth Riverside Methodist Hospital
11.2023 - Current
Leasing Agent
Monarch Management
06.2023 - 10.2023
Customer Service Representative
Quantum Health
06.2022 - 06.2023
Teacher
Kings Kids Daycare
07.2016 - 10.2020
Server Trainer
Steak N Shake
01.2015 - 07.2016
Assistant Manager
Famous Footwear
01.2013 - 01.2015
License - Real Estate
Hondros College of Real Estate
High School Diploma -
Grove City High School