Anita Fioravanti
Newark,Ohio
Summary
Dynamic professional with a proven track record of enhancing operational efficiency and exceeding sales targets at Harry And David. Expert in client relationship management and Excel proficiency, demonstrated through consistent professional commitment and advanced computer literacy. Achieved significant repeat business by establishing trusting connections, showcasing adaptability and results-driven approach.
Offering strong interpersonal skills and passion for customer service, eager to learn and develop in sales environment. Brings ability to quickly grasp product knowledge and apply effective communication techniques. Ready to use and develop active listening and problem-solving skills in inside sales representative role.
Overview
25
25
years of professional experience
Work History
Independent Contract Driver
OICS/Better Trucks/Instacart
06.2021 - Current
- Maintained vehicle safety and cleanliness, ensuring professional representation of the company at all times.
- Exhibited strong organizational skills in managing daily tasks, ensuring all deliveries were completed well within designated timeframes.
- Increased repeat business by establishing rapport with customers and offering personalized service.
- Performed regular vehicle maintenance checks to avoid breakdowns or delays in service delivery.
Merchandiser
Keurig Dr Pepper, Inc.
07.2023 - 08.2024
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
General Manager
Speedway Gas Station
05.2021 - 07.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Administrative Assistant
Salvation Army Homeless Shelter/Soup Kitchen
10.2018 - 10.2021
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Customer Service/Inbound Sales Representative
Harry And David
11.1999 - 01.2014
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Streamlined inbound call process to reduce customer wait times and improve overall service efficiency.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
Education
High School Diploma -
Newark High School
Newark, OHSkills
- Consistent Professional Commitment
- Adaptable Work Schedule
- Self-Driven Discipline
- Accurate Data Entry
- Client Relationship Management
- Results Driven
- Sales Training Development
- Establishing Trusting Connections
- Effective Team Building
- Effective Goal Development
- Clear Oral and Written Communication
- Team Motivation Techniques
- Excel Proficiency
- Advanced Computer Literacy
- Proficient in Microsoft Word
Timeline
Merchandiser
Keurig Dr Pepper, Inc.
07.2023 - 08.2024
Independent Contract Driver
OICS/Better Trucks/Instacart
06.2021 - Current
General Manager
Speedway Gas Station
05.2021 - 07.2023
Administrative Assistant
Salvation Army Homeless Shelter/Soup Kitchen
10.2018 - 10.2021
Customer Service/Inbound Sales Representative
Harry And David
11.1999 - 01.2014
High School Diploma -
Newark High School
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