ANITA FOERSTER
LONG BRANCH,NJ
Summary
More than nine years working for Siemens in different areas. One and a half year of project management experience in the field of Customer Service. Worked with international teams regarding a target and result oriented communication. Strong user knowledge of the following: Customer Service processes, technical understanding, Microsoft Office, SharePoint and HP-ALM. Acquired skills of linguistics and computer science are proved as a solid basis in practice and satisfy different and challenging tasks on international level. Good communication skills and a pleasure associating with people and groups. An exact, organized and reliable worker.
Overview
11
11
years of professional experience
Work History
Online & Social Media Professional
Siemens Medical Solutions USA, Inc.
08.2017 - Current
- Responsible of managing Communication topics including Intranet and Social Media channels
- Take over extended administrative and access tasks where applicable within area of responsibility
- Careful usage of data and information according to valid information security and data protection regulations
- Organize and moderate the SRS Conferences and workshops for Smart Connectivity Services
- Create training content and guidance
- Performing trainings online or creating video online content for stakeholder/users
- Developing an overall concept for communication needs within Development, Digitalization and Enablement
Junior Project Manager
Cs2 ITEC GmbH & Co. KG
10.2015 - 07.2017
- Responsible to support a major project at Siemens Remote Service which has to ensure a remote connection for Siemens Healthineers products over a single platform
- Create official work instructions as well as planning documents regarding the Customer Service process house and presented them to the team
- Coordinate the project risk management and responsible to monitor the document management in compliance of the quality assurance
- Organize and moderate the Country Manager Workshop for Siemens Remote Service.
Project Assistant
Cs2 ITEC GmbH & Co. KG
04.2014 - 09.2015
- Responsible to initiate and execute document reviews for an internal platform regarding User Interfaces, tools and program libraries for technical installations
- Monitored technical and scientific approval processes and released ongoing projects
- Secured the quality criteria
- Administrated the WIKI project and managed a hypertext system with his own syntax for clients, user, and developer in the field of engineering
- Created and designed different Excel reports and presentations.
Sales staff at B2B Area
mediaphon telemarketing GmbH
10.2013 - 03.2014
- Proactive phone sales of online advertisements including adverts and homepages for regional phone books
- Managed customer needs and problems
- Designed and implemented graphical banner ads for internal websites.
Assistant of management board
Eco Novum GmbH
05.2013 - 07.2013
- Developed and initiated system and software solutions as project lead including mobile shopping via QR-codes and new online payment systems
- Created contracts and a review guide for a mobile payment app for release by Apple.
Education
Master of Arts (M.A.) - Computational Linguistics
The University of Erlangen-Nuremberg
Erlangen, Germany07.2012
Higher education entrance qualification (A-levels) -
Friedrich-Alexander-Gymnasium Neustadt/Aisch
Neustadt/Aisch, Germany06.2005
Skills
- Advanced level
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
- Attention to Detail
- Computer Skills
- Excellent Communication
Others
Project Management - advanced level
Timeline
Online & Social Media Professional
Siemens Medical Solutions USA, Inc.
08.2017 - Current
Junior Project Manager
Cs2 ITEC GmbH & Co. KG
10.2015 - 07.2017
Project Assistant
Cs2 ITEC GmbH & Co. KG
04.2014 - 09.2015
Sales staff at B2B Area
mediaphon telemarketing GmbH
10.2013 - 03.2014
Assistant of management board
Eco Novum GmbH
05.2013 - 07.2013
Master of Arts (M.A.) - Computational Linguistics
The University of Erlangen-Nuremberg
Higher education entrance qualification (A-levels) -
Friedrich-Alexander-Gymnasium Neustadt/Aisch
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