Anita Galan
Dayton,OH
Summary
Recent college graduate with an A.A. in Human Resource Management with 10+ years of client relations and customer support experience. I have strong interpersonal skills; I am a team player. I can also work well independently. I am a self-starter who applies individual initiative to get the job done. I am an excellent public-facing point person for clients, customers, vendors, and service providers. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Dayton Orthopedics Surgery And Sports Medician
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Working with bureau of Workmen's Compensation, checking on approval or denials of C9
PATIENT CARE TECHNICIAN
MIAMI VALLEY HOSPITAL
05.2015 - Current
- Compassionate and competent certified patient care technician with 8+ years of experience providing patients with top care and assisting with their everyday necessities
- Other responsibilities include documenting and reporting patient behaviors, complaints, and physical symptoms to the patient's care team
- As well as coordinating patient transfers, admissions, and discharges.
OFFICE ADMINISTRATOR
KINDER CARE
05.2014 - 04.2015
- Detail-oriented office administrator responsible for assisting the daycare staff and visitors
- Maintained files for all children, generated attendance sheets, newsletters, documents, and event flyers with clearly organized thoughts using proper sentence construction, punctuation, and grammar
- I was responsible for completing tours and orientations with new families and maintaining the confidentiality of program records and administrative information
- Other responsibilities included maintaining an organized lobby and office and assisting classroom teachers to maintain ratios and coverage in the classroom.
LEAD OFFICE ASSISTANT/MEDICAL ASSISTANT
HOME TOWN URGENT CARE-MILFORD
04.2012 - 05.2014
- In this role, I was responsible for adhering to all of the regular responsibilities and duties of an office assistant and medical assistant to enhance efficiency and continuity of patient care
- My responsibilities included interviewing patients, measuring vital signs, and assisting the physician in office procedures
- Other responsibilities included registering patients, updating patient records, accurately and timely verifying insurance, and collecting and processing patient payments
- As the lead office assistant, I ensured the clinic was ready to open each day by inspecting the facility for cleanliness, launching all necessary computer system applications, and organizing pre-scheduled patient registration packets
- I also provided exceptional customer service to patients and visitors, ensuring smooth operation of the front desk and managing patient flow.
Education
ASSOCIATE DEGREE IN HUMAN RESOURCE MANAGEMENT -
CLARK STATE COLLEGE
12.2022
MEDICAL ASSISTANT CERTIFICATE -
KAPLAN COLLEGE
06.2010
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Reliable team player
- Procedure Assistance
- Phlebotomy Techniques
- Medical Procedures
- Maintaining confidentiality
- Patient Relations
- Medical Equipment Operation
- Managing bureau of Workmen's Compensation claims
- Collecting copay and account balances
Skillsandcharacteristics
Strong interpersonal & communication skills, MS Office Suite, Ability to work collaboratively as part of a team, Problem Solving, Leadership, Meticulous attention to detail, Excellent Organizational skills
Timeline
Medical Assistant
Dayton Orthopedics Surgery And Sports Medician
08.2023 - Current
PATIENT CARE TECHNICIAN
MIAMI VALLEY HOSPITAL
05.2015 - Current
OFFICE ADMINISTRATOR
KINDER CARE
05.2014 - 04.2015
LEAD OFFICE ASSISTANT/MEDICAL ASSISTANT
HOME TOWN URGENT CARE-MILFORD
04.2012 - 05.2014
ASSOCIATE DEGREE IN HUMAN RESOURCE MANAGEMENT -
CLARK STATE COLLEGE
MEDICAL ASSISTANT CERTIFICATE -
KAPLAN COLLEGE
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