Anita Gilbert
Killeen,Texas
Summary
Results-driven Assistant Manager with a strong record at Treasure Your Diamonds, recognized for elevating customer satisfaction through outstanding service and efficient conflict resolution. Proficient in Microsoft Office, with specialized skills in insurance claims handling and problem-solving, leading to consistently positive outcomes. Excellent communication skills and a collaborative approach enhance team performance and customer relations.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Treasure Your Diamonds
Killeen, Texas
02.2019 - 11.2024
- Developed mockups or product samples using digital or manual design equipment.
- Created product designs in alignment with specifications.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered customer inquiries via phone, email, and chat.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Everise
07.2021 - 08.2022
- Provide excellent customer service over the phone
- Handle insurance claims and billing issues
- Provided information regarding benefits for medical, dental and vision
- Following policies and HIPPA procedures
- Accurate data entry
- Communicate efficiently with accurate information
- Process correspondence by e-mail or standard mail
- Research account information and insurance provider information
- Resolve account issues with customers and management
- Process payments over the phone and maintaining customer confidentiality
- Develop and maintain customer relations
Customer service representative
Spherion
05.2019 - 01.2020
- Assist customers in navigating complex Federal Program requirements
- Provide eligibility determinations to customers applying for Federal Program
- Determine what customer issues should be escalated for resolution
- De-escalate irate customers and provide excellent customer service
Member Service Representative
Teleperformance
Killeen, TX
08.2017 - 11.2018
- Provide excellent customer service over the phone
- Handle insurance claims and billing issues
- Provided information regarding benefits for medical, dental and vision
- Following policies and HIPPA procedures
- Accurate data entry
- Communicate efficiently with accurate information
- Process correspondence by e-mail or standard mail
- Research account information and insurance provider information
- Resolve account issues with customers and management
- Process payments over the phone and maintaining customer confidentiality
- Develop and maintain customer relations
Customer Service Representative
GC Services
Copperas Cove, Texas
05.2012 - 06.2015
- Answered customer inquiries via phone, email, and chat.
- Delivered e-mail confirmation of completed transactions and shipment.
- Developed effective sales strategies to enhance customer satisfaction and boost sales.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collected deposits or payments and arranged for billing.
Cashier
Cefco
Harker Heights, Texas
02.2010 - 04.2012
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Used suggestive selling techniques to promote add-on sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers promptly and responded to questions.
Cashier
McDonald's
Harker Heights, TX
03.2005 - 03.2010
- Provided excellent customer in a fast pace environment
- Communicated with team members and management on a regular basis
- Cash handled
- Completed order efficiently
- Accurate data entry
- Answered the phone pleasantly
Education
High school Diploma - Basic
LW Higgins
Skills
- Excellent customer service
- Insurance claims handling
- Data entry
- Communication
- Customer relations
- Culinary skills
- Team player
- Problem-solving
- Microsoft office expertise
- Conflict resolution
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US
Affiliations
- culinary arts
- reading
i would rather be somewhere out in nature cooking and enjoying Gods creation with family and friends
Timeline
Customer Service Representative
Everise
07.2021 - 08.2022
Customer service representative
Spherion
05.2019 - 01.2020
Assistant Manager
Treasure Your Diamonds
02.2019 - 11.2024
Member Service Representative
Teleperformance
08.2017 - 11.2018
Customer Service Representative
GC Services
05.2012 - 06.2015
Cashier
Cefco
02.2010 - 04.2012
Cashier
McDonald's
03.2005 - 03.2010
High school Diploma - Basic
LW Higgins