Anita Gilroy
Valley Bend,WV
Summary
I am proficient in Excel and Word. I love creating and maintaining spreadsheets! I conduct myself in a professional manner at all times, and I have a strong work ethic. I am always on time, and I never miss work. In my last job I essentially created the office from the ground up. I enjoy paperwork and being in an office setting. I feel I would be a great asset to your company. Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.I am proficient in Excel and Word. I love creating and maintaining spreadsheets!
Overview
19
19
years of professional experience
Work History
Office manager/executive assistant/Logistics Manager
Hamer Pellet Fuel-Hamer Logistics
04.2013 - 10.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Streamlined office operations, leading to more organized environment by implementing digital filing systems.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
Real Estate Agent
Coldwell Banker
01.2012 - 01.2013
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
Sales/Office Manager
NTelos
01.2009 - 01.2013
- Leveraged expert knowledge of industry trends to remain one step ahead of the competition in terms of product offerings and marketing strategies.
- Enhanced customer satisfaction levels through exceptional service and prompt resolution of client issues.
- Processed orders via telephone, email, and online orders from official company website.
- Managed sales targets effectively to ensure consistent growth in a highly competitive market.
- Championed continuous improvement initiatives within the organization, driving innovation across all aspects of operations.
- Utilized [Software] to maintain detailed files of company personnel and client accounts.
Assistant Manager/Sales
RadioShack
01.2006 - 01.2009
- Consistently exceeded individual sales targets by employing persuasive communication skills and expert product knowledge when interacting with customers.
- Participated in ongoing professional development opportunities to enhance leadership skills and stay current on industry best practices for retail management.
- Resolved escalated customer complaints quickly and professionally, maintaining high levels of customer satisfaction while protecting company interests.
- Implemented cross-selling techniques that effectively promoted additional products or services based on customer needs, increasing overall transaction value.
- Created a positive work environment by fostering open communication and teamwork among staff members, leading to improved morale and job satisfaction.
Education
High School Diploma -
Tygart Valley Highschool
Mill Creek, WV06.1983
Skills
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Invoicing
- Payroll
- Production Inventory
- Weekly Accounting
- Monthly Accounting
- Human Resources
- Disciplinary Actions
- Write Ups
- Suspensions
- Employee Tracking
- Phone
- Logistics
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Document Management
- Payroll and budgeting
- Clerical Support
- Account Reconciliation
- Mail handling
- Staff hiring
- Administrative Oversight
- Employee Training
- Documentation and control
- Policy Implementation
- Workflow Optimization
- Financial Reporting
- Financial Tracking
- Expense Reporting
- Staff Training
References
- Todd Webb, Sales Manager, Hamer Pellet Fuel, 304-544-1882
- Nathan Montgomery, Manager, nTelos, 304-319-4344
- Larry Boggs, Manager, Hamer Pellet Fuel, 304-940-0702
Statement
I am proficient in Excel and Word. I love creating and maintaining spreadsheets! I conduct myself in a professional manner at all times, and I have a strong work ethic. I am always on time, and I never miss work. In my last job I essentially created the office from the ground up. I enjoy paperwork and being in an office setting. I feel I would be a great asset to your company.
Timeline
Office manager/executive assistant/Logistics Manager
Hamer Pellet Fuel-Hamer Logistics
04.2013 - 10.2024
Real Estate Agent
Coldwell Banker
01.2012 - 01.2013
Sales/Office Manager
NTelos
01.2009 - 01.2013
Assistant Manager/Sales
RadioShack
01.2006 - 01.2009
High School Diploma -
Tygart Valley Highschool
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