Anita Girón
Homestead,FL
Summary
Knowledgeable solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills. Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Rental Sales Associate
Home Depot
10.2023 - Current
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Implemented rental asset processes and cleanliness standards.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Executed sales and marketing initiatives to increase revenue for company.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Provided detailed product knowledge to customers, helping them make informed decisions on suitable rentals tailored to their needs.
- Conducted regular maintenance checks on vehicles, coordinating with service technicians to address any necessary repairs promptly and minimize vehicle downtime.
- Resolved customer complaints professionally, turning negative experiences into opportunities for positive feedback and future business.
- Ensured timely collection of payment from renters by following established procedures regarding deposits, credit checks, and billing processes.
- Provided callers with product and customer service information to foster brand loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Team Member
Pollo Tropical
12.2022 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Assisted in inventory management to prevent stock shortages and overages.
- Created and managed project plans, timelines and budgets.
Shift Manager
Pizza Hut
01.2022 - 12.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Education
No Degree - CPR
Miami Dade College
Miami, FL04-2024
High School Diploma -
Dade Prep Academy
Cutler Bay, FL06-2023
Skills
- Effective Multitasking
- Customer service expertise
- Goal-oriented mindset
- Rental document management
- Leasing terms
- Time Management
- Excellent Communication
- Cash register systems
- Customer Transactions
- Computer Literacy
- Payment Processing
- Record-keeping
- Written Communication
- Mathematical proficiency
- Financial Transactions
- Strong negotiation
Certification
- ServSafe Food Handler certification - National Restaurant Association.
- First Aid, CPR, and AED Certification - American Red Cross.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Rental Sales Associate
Home Depot
10.2023 - Current
Team Member
Pollo Tropical
12.2022 - 10.2023
Shift Manager
Pizza Hut
01.2022 - 12.2022
No Degree - CPR
Miami Dade College
High School Diploma -
Dade Prep Academy