Anita Hargrave
Customer Service Professional
CA
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Goal-oriented Customer Service Manager with 10+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Proficient Customer Service Representative, delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Customer satisfaction and problem solving
Overview
10
10
years of professional experience
Work History
Customer Service Manager
DGF Management
02.2018 - 08.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Created and reviewed invoices to confirm accuracy.
- Managed senior-level personnel working in marketing and sales capacities.
Commercial Bus Operator
Enterprise Inc
05.2016 - 07.2018
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Worked different route every day based on changing passenger locations and destinations.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Accepted and processed fares.
- Transported customers to and from the [Los angeles International Airport].
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
Customer Service Representative
OST Transport
03.2017 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Commercial Bus Operator
Metro Transportation Group Inc.
02.2013 - 11.2016
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Worked different route every day based on changing passenger locations and destinations.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Inspected bus for any mechanical issues before departure.
- Aided passengers with disabilities or special needs.
- Followed all relevant schedules for routes and arrivals.
- Operated large vehicles in difficult urban and rural conditions.
- Verified cleanliness and tidiness of bus through regular cleaning.
Education
Associate of Science - General Studies
El Camino College
Torrance, CAHigh School Diploma -
Ma'at Alternative High School
Los AngelesCertificate of Completion - Diagnostic Medical Sonography
Career Colleges of America - South Gate
Topanga, CA02.2016
Skills
- Effective Workflow Management
- Process Improvement
- Time Management
- Client Relations and Retention
- Customer Service
- Staff Management
- MS Office Expertise
- Cash Handling
- Exceptional Telephone Etiquette
- Account Resolutions
- Product Knowledge
- High Customer Service Standards Adherence
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Customer Service Manager
DGF Management
02.2018 - 08.2023
Customer Service Representative
OST Transport
03.2017 - 05.2018
Commercial Bus Operator
Enterprise Inc
05.2016 - 07.2018
Commercial Bus Operator
Metro Transportation Group Inc.
02.2013 - 11.2016
Associate of Science - General Studies
El Camino College
High School Diploma -
Ma'at Alternative High School
Certificate of Completion - Diagnostic Medical Sonography
Career Colleges of America - South Gate