Summary
Overview
Work History
Education
Skills
Bartender

Anita Hayes

Orland Park,IL

Summary

Customer-oriented General Manager focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

20
20
years of professional experience

Work History

General Manager

Rooftop Tap
Palos Heights, IL
08.2020 - Current
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Carefully interviewed, selected, trained and supervised staff.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Drove year-over-year business growth at 20% to 50% while leading operations, strategic vision and long-range planning.
  • Set clear expectations and created positive working environment for employees.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Purchased adequate quantities of food, liquor, beverages, dry goods, equipment and supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Prepared for and executed new menu implementations.
  • Organized receptions, promotions, fundraisers and corporate events..
  • Recruited and trained new servers, bartenders and barbacks and scouted and auditioned performers for various special events.
  • Improved and applied social media marketing strategies to increase patronage.

Operations Manager

Politan Row Chicago
Chicago, United States
01.2019 - 03.2020
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Increased street traffic with creative promotions and marketing. For example, our outdoor patio was converted into a Christmas Tree Farm to bring the community in.
  • Oversaw operations and reviewed performance measures of 12 vendors individual locations within our high end food court.
  • Reconciled cash and credit card transactions to maintain accurate records for all vendors and for our in house bar.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Carefully interviewed, selected, trained and supervised staff.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Correctly calculated inventory and ordered appropriate supplies.

Bar Manager

Vito & Nick's
Chicago, IL
09.2016 - 01.2019
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Closed out cash register and prepared cashier report at close of business.
  • Served high customer volumes (200+) during special events, nights and weekends, while ensuring repeat business.

Head Bartender

Sullivans
Midlothian, IL
10.2012 - 09.2016
  • Closed out cash register and prepared cashier report at close of business.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Consulted with managers to organize special events and promotions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Trained all new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Orchestrated numerous private parties, business meetings and formal engagements.
  • Poured and prepared mixed drinks for over 250 customers daily.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Education

High School Diploma

Whitney Young
Chicago, IL

Business Administration Courses

Richard J. Daley
Chicago, IL

Skills

  • Facility Renovation
  • Price Structuring
  • Sales Tracking
  • Records Organization and Management
  • Database Maintenance
  • Special Promotions Planning
  • Originality and Creativity
  • Passion for customer satisfaction

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Anita Hayes