ANITA HAYES
Orland Park,IL
Summary
Dynamic manager dedicated to enhancing operational efficiency and driving revenue growth. Successfully led teams in optimizing performance, implementing strategic plans, and cultivating exceptional guest experiences that boost satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Service Manager
Season's 52
Orland Park, IL
04.2024 - Current
- Oversaw daily restaurant operations, ensuring smooth service and high guest satisfaction.
- Managed staff scheduling and training, optimizing team performance and operational efficiency.
- Conducted annual reviews and set goals to enhance staff performance.
- Directed service staff to uphold customer satisfaction and compliance with company policies.
- Implemented systems that improved speed of service for guests.
- Resolved guest complaints promptly, maintaining a welcoming dining environment.
- Conducted regular team meetings to address customer feedback and refine processes.
- Hired and trained service department staff, driving improvements in performance metrics.
General Manager
Great Lakes Beer and Bourbon
Palos Park, IL
06.2023 - 04.2024
- Developed and implemented strategies to increase sales and profitability.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Integrated and implemented new POS System
Manager
Chuy's Tex-Mex Restaurant
Orland Park, IL
09.2022 - 05.2023
- Motivated staff to perform at peak efficiency and quality.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Ensured food quality and proper temperature by conducting checks to verify quality and temperature.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
General Manager
Rooftop Tap
Palos Heights, IL
08.2020 - 09.2022
- Drove year-over-year business growth at 12% while leading operations, strategic vision and long-range planning.
- Developed and implemented business plans that drove profitable food and beverage sales.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls, and consistently achieved margin targets to support growth plans.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Set clear expectations and created a positive working environment for employees.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified problems and conducted troubleshooting to maintain restaurant equipment.
- Purchased food, liquor, beverages, dry goods, equipment and supplies.
- Developed and executed new menu implementations.
- Recruited and trained new servers, bartenders and barbacks.
- Improved and applied social media marketing strategies to increase patronage.
- Developed and implemented standard operating procedures (SOPs) to ensure consistency.
Operations Manager
Politan Row Chicago
01.2019 - 03.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Increased street traffic with creative promotions and marketing. For example, our outdoor patio was converted into a Christmas Tree Farm to bring the community in.
- Oversaw operations and reviewed performance measures of 12 vendors' individual locations within our high-end food court.
- Reconciled cash and credit card transactions to maintain accurate records for all vendors and for our in house bar.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained and supervised staff.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Correctly calculated inventory and ordered appropriate supplies.
Education
High School Diploma -
Whitney Young
Chicago, ILBusiness Administration Courses -
Richard J. Daley
Chicago, ILSkills
- Sales performance analysis
- Budget management
- Operational strategy
- Inventory management
- Food Manager Certified
- Employee scheduling
- Staff hiring and development
- Facility management
- Kitchen equipment operation
- Promotion strategies
- Communication skills
- Team building and collaboration
- Problem solving
- Microsoft Office proficiency
- Customer focus
Timeline
Service Manager
Season's 52
04.2024 - Current
General Manager
Great Lakes Beer and Bourbon
06.2023 - 04.2024
Manager
Chuy's Tex-Mex Restaurant
09.2022 - 05.2023
General Manager
Rooftop Tap
08.2020 - 09.2022
Operations Manager
Politan Row Chicago
01.2019 - 03.2020
High School Diploma -
Whitney Young
Business Administration Courses -
Richard J. Daley