Anita Houle

• Oversee quality of operations of six locations throughout MetroWest region.
• Employee relations: higher and training of shop managers and or staff members.
• Proper termination of staff members as needed
• Ensure food safety on daily basis of all location to meet Brand standards and local Board Of Health
• Leading and coaching
• Utilize excellent customer service skills to ensure customer satisfaction
• Great attention to detail
• Scheduling, payroll, monitory responsibilities, food cost and labor control
• Responsible for pricing and tax setup for 23 locations
• Participate in shop remodels, open and or closing locations
• Relocating / transfer staff and managers to locations as needed to fit current demand
• Relationship with local police and fire stations of shop locations
• Developed processes to save on costs and prevent losses.
• Suggested corrective services to handle customer complaints.
• Traveled to over 6 locations per week to manage each store and perform reviews of individual managers and employees.

Supervise daily operations of 10 locations. Develop shop managers and staff members for 25 locations.

• Hire and terminate employees as needed, following all labor laws.
• Employee scheduling based on demand of locations.
• Payroll control
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts.

• Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
• Monitored office inventory to maintain supply levels.
• Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
• Met budget targets and quality standards by proactively leading team members and monitoring operations.
• Created and optimized employee schedules for shift coverage.
• Recruited, trained and developed administrative team to support corporate growth and objectives.
• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Introduced team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.