Anita Howard
Cleveland,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Provided ongoing support for users experiencing access control issues, offering timely solutions to restore functionality.
- Supervised access control systems, ensuring secure entry and exit points throughout the facility.
Store Manager
Dollar General
12.2021 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Unarmed Security Guard
Securitas Security Services USA
01.2019 - 12.2021
- Protected federal employees and property by monitoring all access to government-owned and leased properties.
- Patrolled the premises regularly to ensure safety of employees and visitors.
- Monitored access control systems, including CCTV systems for nefarious activities such as theft and [Type].
- Immediately reported fires, accidents and other safety hazards.
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Supervisor
Subway
05.2020 - 11.2020
- Launched new teams and sub groups within the company's operation
- Assisted in all areas of manufacturing, safety, inventory control and process implementation.
- Maintained all the Standard Operating Procedures and Safety Policies
- Responsible for quoting all jobs and material
- Solved
- Investigated and resolved customer complaints in timely and empathetic manner.
Customer Representative
Faneuil
08.2019 - 03.2020
- Operating with general office equipment and computer programs
- Conferred with customers about [Product or Service] concerns and desires, quickly understanding issues and applying personal expertise and company practices to resolve problems and drive sales.
- Responding to customer and vendor inquiries
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints and [Type] issues.
- Helped 25 customers every hour by approaching conversations with positive attitude and results.
Caregiver
Sacramento County In Home Supportive Services Public Authority
07.2018 - 09.2018
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
- Transported individuals to medical appointments and other errands.
- Provide client transportation to appointments, shopping and other activities
- Organizing and documenting client’s appointments and current medications
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Providing medication assistance
- Activities of daily living assistance for residents with limited physical ability or dementia
Education
Some college (No degree) - Anthropology
CRC College Parkway Blvd Sacramento
Sacramento, CAHigh School Diploma -
Capital City Highschool
Sacramento, CA01.2016
Skills
- Data entry
- Access systems and patrol
- Report writing
- Team leadership
- Strong verbal communication
- Self-motivated
- Conflict resolution
- Observant
- Extremely organized
- PERC Card/Guard Card
- Incident reporting
- General security
Timeline
Security Officer
Allied Universal Security Services
01.2024 - Current
Store Manager
Dollar General
12.2021 - 06.2023
Supervisor
Subway
05.2020 - 11.2020
Customer Representative
Faneuil
08.2019 - 03.2020
Unarmed Security Guard
Securitas Security Services USA
01.2019 - 12.2021
Caregiver
Sacramento County In Home Supportive Services Public Authority
07.2018 - 09.2018
Some college (No degree) - Anthropology
CRC College Parkway Blvd Sacramento
High School Diploma -
Capital City Highschool
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