Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anita Jackson

Baton Rouge,LA

Summary


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Virtual Customer Support

Amazon
05.2019 - 02.2025
  • Contribute to team results in fast-paced environment
  • Resolve online technical problems
  • Improves operations and provides exceptional customer support
  • Handle multiple calls per day to address customer’s needs on the Retail, Echo support, Kindle, Prime video, and Fire TV areas.
  • Demonstrate excellent communications skills
  • Maintains professionalism and demonstrates my eagerness to help
  • Develop relationships with customers by showing empathy.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.

Counter Support

National Coatings and Supplies
05.2016 - 03.2018
  • Coordinate consistent on-time deliveries of damage-free goods
  • Maintain accurate logs of all deliveries and trips
  • Communicate customer complaints, requests and feedback to management
  • Preparing the store for both opening and closing times.
  • Maintain the appearance of the store by keeping it stocked with supplies
  • Fostered positive working relationships with customers by responding to their needs quickly
  • Created various paint colors from color codes in a computer system that generates the accuracy of paint amounts and limits

Office Manager

Dot Calm
04.2014 - 09.2015
  • Coordinate all incoming calls and emails regarding invoices and appointments
  • Hire, Manage, develop and trained new hires
  • Oversee office inventory activities, including ordering, stocking, shipping and receiving
  • Compare vendor prices to ensure optimal savings
  • Greeting visitors and deliver world-class service to customers
  • Coordinate meetings and manage staff calendars and schedules
  • Data entry of budget reports

Clerical Support Specialist II

Baton Rouge City Court
12.2013 - 11.2014
  • Monitor and maintain the usage of office supplies
  • Maintained physical and digitized records organized for easy updating and retrieval by team
  • Edit and enter small claims, petitions, and eviction documents into system
  • Assist in the support to Sheriff’s, Constables, by providing warranty information
  • Answer multiple lines from various departments and from the public
  • Provide eviction, small claims and petition information to Judges, Clients and Attorneys
  • Maintain accuracy of court documents and proceedings

Education

Sociology, Criminology

Southern University A&M College
09.2001

Certified Welder - Welding

Baton Rouge Community College Acadian Campus
07.2015

Skills

  • Empathetic communication
  • Supportive team player
  • Proactive self-starter
  • Proficient in analyzing complex issues
  • Skilled in engaging with varied groups
  • Service excellence
  • Prioritization and scheduling
  • Meticulous attention to detail

Timeline

Virtual Customer Support

Amazon
05.2019 - 02.2025

Counter Support

National Coatings and Supplies
05.2016 - 03.2018

Office Manager

Dot Calm
04.2014 - 09.2015

Clerical Support Specialist II

Baton Rouge City Court
12.2013 - 11.2014

Certified Welder - Welding

Baton Rouge Community College Acadian Campus

Sociology, Criminology

Southern University A&M College

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