Anita Jackson

Motivated and trained employees to maximize team

productivity.

Enforced regulatory and company policy compliance to

improve workplace and employee safety and readiness.

Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

Encouraged and promoted ideas aligned to business needs and benefits.

Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.

Trained new employees on proper protocols and customer service standards.

Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.

Customer Service Work@Home position providing

Information for patients to understand their pharmacy benefits better. problem-solving skills and support to answer patient calls effectively.

Help keep track of patient interactions. While on calls. Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately.

Answered incoming calls from customers while ensuring a high level of customer service and maximizing productivity

Responsible for providing expertise and customer service support to AIG members

Sent out requested documents and inputted claims and provided claim statuses

Benefit and eligibility information and billing and payment issues