Anita Kennedy
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Managing Cosmetologist
Self-employed
10.2004 - Current
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
Administrative Receptionist
Accord Care Community Nursing Facility
01.2023 - 09.2023
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Timken Senior High School
Canton, OH05.1986
Skills
- Customer Retention
- Sales and Marketing
- Customer Accounts Management
- Hairstyling
- Customer Preferences
- Organizational Systems
- Social Skills
- Payment Processing Expertise
- Sales Expertise
- Cash Register Operations
- Advanced Cosmetology
- Clear Communication
- Operational Efficiency
- Salon Management
- Client Consultations
Certification
- Certified in Haircutting,Styling and Coloring
-
Additional Information
I am a highly organized individual with great communication and interpersonal skills,I enjoy a varied and busy workday,and have good literacy and computer skills.
Timeline
Administrative Receptionist
Accord Care Community Nursing Facility
01.2023 - 09.2023
Managing Cosmetologist
Self-employed
10.2004 - Current
High School Diploma -
Timken Senior High School