Anita Kermani

Communicative individual experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with patients. Helping other team members and management in completing all tasks.

Art of Dentistry, Worcester, MA, 07/2020, 09/2021, RECEPTIONIST, Greeted visitors warmly and ensured they had a positive experience. Handled cash and credit card payments with accuracy. Answered phones professionally in accordance with organizational protocols. Organized patient information. Created charts for new patients. Checked for insurance eligibility for patients. Sent procedure to insurance companies for reimbursement. Scheduled appointments for patients as well as confirmed patient appointments. Activated patient recalls. Checked, confirmed, and entered patients charts. Cleaned up and organized mail and front desk. Analyzed data to determine answers to questions from customers and members of public. 

UMass Memorial Medical Center, Worcester, MA, 09/06/2024 to Current, GREETER, greet visitors and patients in the Emergency Department, show visitors to the patient they are visiting in the Emergency Department, and helped show visitors at UMass Memorial Medical Center where they need to go to get to their desired location.

• American Red Cross CPR/AED Certified
• Certified American Red Cross Lifeguard

• President's Education Award