Anita Kljajic
Sterling Heights
Summary
Dynamic Maintenance Technician with a proven track record at Master Maintenance, excelling in safety compliance and team training.
Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.
Utilizes team leadership and operational skills to maintain positive customer experience. Track record of effective communication and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Maintenance Technician
Master Maintenance
12.2018 - Current
- Collaborated with management to establish best practices for maintenance protocols.
- Oversaw inventory management of supplies, ensuring availability for timely maintenance tasks.
- Collaborated with team members to develop preventative maintenance schedules for equipment longevity.
- Trained new employees on safety protocols and best practices for equipment handling.
- Led daily cleaning operations, ensuring adherence to safety and sanitation standards.
- Trained and mentored team members on effective janitorial practices and equipment usage.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
Waitress
Shish Island
03.2018 - 11.2025
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Efficiently managed multiple tables in a high-volume environment, ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation standards.
- Trained new team members on menu items and service protocols, improving overall team performance.
- Implemented upselling techniques, boosting average check amounts through enhanced product knowledge.
- Resolved customer complaints promptly, maintaining positive dining experiences and repeat business.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere and personalized service experiences.
Sales Associate Supervisor
Forever 21
01.2015 - 01.2019
- Supervised daily operations to ensure optimal customer service and store presentation.
- Trained and mentored new sales associates, fostering a collaborative team environment.
- Implemented inventory management processes to enhance stock accuracy and reduce shrinkage.
- Developed sales strategies that improved product visibility and promoted seasonal campaigns.
- Coordinated staff schedules to maintain adequate coverage during peak hours, improving efficiency.
- Enhanced customer engagement through personalized shopping experiences and effective communication techniques.
Cashier
Wet Seal
03.2012 - 01.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized checkout areas, ensuring cleanliness and accessibility for customers.
- Assisted customers with product inquiries, providing friendly and knowledgeable service.
- Handled cash management tasks, including balancing cash drawers at shift end.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints effectively, ensuring positive shopping experiences and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of General Studies -
Macomb Community College
Warren, MI05-2022
High School Diploma -
Stevenson High School
Sterling Heights, MI06-2013
Skills
- Safety compliance
- Team training
- Customer service
- Time management
- Communication skills
- Staff supervision
- Cash handling
- Inventory management
- Team leadership
- Point-of-sale systems
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Maintenance Technician
Master Maintenance
12.2018 - Current
Waitress
Shish Island
03.2018 - 11.2025
Sales Associate Supervisor
Forever 21
01.2015 - 01.2019
Cashier
Wet Seal
03.2012 - 01.2015
Associate of General Studies -
Macomb Community College
High School Diploma -
Stevenson High School