ANITA K. WAYNE
Las Vegas,NV
Summary
Seeking a Customer Service Representative position that will enhance the knowledge, skills and abilities gained while employed with previous employers. Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Marriott Grand Chateau
01.2022 - Current
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Built rapport with guests, offered tastings, and delivered drinks quickly, selling 18% more than other bartenders.
Customer Service Rep (Remote)
Red Robin
08.2020 - Current
- Contributed to sales growth of 20%, by upselling products and services based on individual customer requirements.
- Utilized an online system to input orders and send out invoices to customers of receiving orders
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Phlebotomist/ Office Manager
Lab Express
12.2020 - 02.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures. Ensured patient comfort and safety while achieving a 99% success rate
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Clinical Laboratory Assistant III
Creative Testing Solutions
06.2015 - 07.2018
- Prepared over 50 routine specimens and performed ancillary tasks; unpacked and recorded samples shipped to CTS Special Testing Lab;
- Trained team members to ensure timely and quality test results; ensured assigned tasks were performed in compliance with internal SOPs and external regulations; maintained accurate specimen records and supporting documentation
- Ensured donor, patient and employee confidentiality to preserve the integrity of laboratory samples and specimens
Education
Bachelor of Science - Biochemistry/Criminology
Arizona State University
Tempe, AZ12.2014
Skills
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Remote Office Availability
- Data Entry
- Inbound Call Management
- Product and service knowledge
Certification
- PT - Phlebotomy Technician
- Licensed Bartender - 15 years
Timeline
Bartender
Marriott Grand Chateau
01.2022 - Current
Phlebotomist/ Office Manager
Lab Express
12.2020 - 02.2022
Customer Service Rep (Remote)
Red Robin
08.2020 - Current
Clinical Laboratory Assistant III
Creative Testing Solutions
06.2015 - 07.2018
Bachelor of Science - Biochemistry/Criminology
Arizona State University
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