Anita Lonnberg
Kensington,MD
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Digital Marketing position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Starbucks Barista
Starbucks
08.2023 - 02.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Promoted additional items with beverages, increasing store sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Nanny
Kilcoyne Family
09.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Prepared meals and snacks for children based on dietary guidelines.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Assisted with light housekeeping duties as well as running errands.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Transported children to and from activities using personal or family vehicle.
- Identified warning signs of emotional and developmental problems in children.
Business Office Associate
CarMax
01.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos and emails.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Received and routed business correspondence to correct departments and staff members.
- Enhanced customer experience using all omnichannel offerings.
- Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
Tennis Assistant
Tennisstar
08.2017 - 08.2021
- Organized the lounge area
- Took booking reference
- Receive payments for courts, camps and tennis accessories
- Answered phones and made calls for interested clients
- Helped while an instructors was teaching
- Responsible for all equipment to be ready for lessons
- Created Schedules
Starbucks Barista
Starbucks
01.2020 - 01.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Promoted additional items with beverages, increasing store sales.
Barista Shift Lead
Quartermaine Coffee Roasters
08.2018 - 12.2020
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
No Degree - Accounting And Finance
University of Maryland Global Campus
Maryland Bachelor of Science - Marketing
Arizona State University
Tempe, AZ01.2025
High School Diploma -
Walter Johnson High School
Bethesda, MD05.2019
Skills
- Patient Interviews
- Customer Inquiries
- Office Meetings
- Office Supplies and Inventory
- Financial Software
- Customer Retention
- Payroll Processing
- Administrative Management
- Customer Satisfaction
- Microsoft Excel
- Business Correspondence
- Data Communications
- Accounting Procedures
- Financial Transactions
- Operational Requirements
- External Communications
- Business Information System
- Office Administration
- Information Assistance
- Performance Improvement
- Patient Admission
- Business Administration
- Calendar Management
- File Management
- Data Analysis
- Cash Reconciliation
- Administrative support
- Effective communication
- Conflict resolution
- Critical thinking
- Attention to detail
- Organizational expertise
Swedish
Fluent in Swedish
Languages
Swedish
Professional Working
Activities
- 4 year member of the Varsity Walter Johnson High School Girls Cross Country Team.
- 4 Team State Championships Walter Johnson Girls Cross Country 2015, 2016, 2017, 2018.
- Member of Crew 27 Venturing Group
- July 2018 Instructor for Boy Scouts National Youth Leadership Training
Timeline
Starbucks Barista
Starbucks
08.2023 - 02.2024
Nanny
Kilcoyne Family
09.2022 - Current
Business Office Associate
CarMax
01.2022 - 09.2022
Starbucks Barista
Starbucks
01.2020 - 01.2021
Barista Shift Lead
Quartermaine Coffee Roasters
08.2018 - 12.2020
Tennis Assistant
Tennisstar
08.2017 - 08.2021
No Degree - Accounting And Finance
University of Maryland Global Campus
Bachelor of Science - Marketing
Arizona State University
High School Diploma -
Walter Johnson High School