Jacora Lynch
Washington,DC
Summary
Proactive Concierge with extensive experience in providing exceptional customer service and resolving guest issues effectively. Skilled in conflict resolution, managing resident complaints, and maintaining detailed records. Bringing a strong work ethic and adaptive problem-solving skills to enhance guest satisfaction and streamline front desk operations.
Overview
3
3
years of professional experience
Work History
Concierge
Planned Companies
08.2022 - 01.2023
- Assisted guests with special needs or requests, with an understanding in every interaction
- Provided exceptional customer service to diverse clientele, with respect.
- Remedied issues quickly and effectively through listening, conflict resolution, and communication.
- Maintained front desk's concierge book to provide visitors with access to relevant local information and document the day's activities.
- Utilized assigned portal to manage units
Concierge
NFC Amenity Managment
06.2020 - 06.2022
- Handled residents complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Enhanced residents satisfaction by providing timely and accurate information.
- Performed administrative tasks including log and sort mail, maintaining inventory of mail and packages and coordinating maintenance requests.
Education
Marlboro County High School
Bennettsville, SCSkills
- Customer Service
- Adaptable
- Strong Work Ethic
- Effective problem solving
- Timely
- Multitasking
Timeline
Concierge
Planned Companies
08.2022 - 01.2023
Concierge
NFC Amenity Managment
06.2020 - 06.2022
Marlboro County High School